Advanced Associate, Customer Success

We are the world’s learning company with more than 22,500 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. We’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.

Your Opportunity

• This is a permanent, term-time role (195 days per year), working 37.5 hours per week.

• You will be part of the high performing, internal account management team maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.

• We work with key decision-makers, including headteachers, subject leaders/coordinators to help them get the best out of our services, and to keep them enthusiastically using those services year after year. We want to understand their challenges and articulate the ongoing value of our products and services supporting them to raise children’s attainment.

A day in the life of a Advanced Associate, Customer Success

• Planning your strategy for targeting schools - working with data provided and CRM to identify opportunities to ensure we retain a loyal customer base;

• Managing your time effectively to keep in close touch with your schools;

• Contacting key decision makers, discussing needs, proposing solutions and quotations maximising the customers’ use of our products so they renew each year;

• Proactively identifying opportunities to increase the impact of Pearson’s services, from a combination of outbound and inbound calls;

• Confidently using technology – to deliver remote meetings through desktop sharing;

• Continually updating your knowledge of curriculum and our products and services to ensure you present the best proposition for the customer.

Our Successful Candidate

Our ideal candidate is someone who has genuine interest working in the Education sector. You are someone have had experience working successfully in a sales/target driven environment. This could include telesales, retail sales or any role where you are working towards sales targets.You will also have excellent organisational skills and the ability to assimilate and deliver new information to a range of key decisions makers.

You have a positive and determined attitude to work. Therefore, if you have a passion for connecting with people, influencing others, and is driven to supporting schools in achieving the best for their pupils, then we would love to meet you to discuss the role further.

Your Reward & Benefits

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all, so our workplace programmes meet the different needs of our diverse teams and their families too. There is a range of options, too many to list here, but when you join our Pearson family you can look forward to:

• A role that fits around school term-time (195 days annually)

• Annual bonus

• Generous pension scheme where we match and double what you contribute, up to 16% depending on your age.

• Maternity, paternity, and family care leave as well as flexible work policies.

• Stock/share purchase options.

• Employee discounts

• For full details of our UK benefits, please visit: Pearson Jobs – Benefits

Additional Information

This role is home-based, and we welcome applicants who are able and willing to commute to Oxford on ad-hoc basis.

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Customer Success

Job Family: GO_TO_MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24757