Transport Accessibility Officer

Salary

£28,142 - £28,598

Contractual hours

Basis

Flexi Hours

Package

We are pleased to offer a wide range of benefits to support you and your wellbeing. You can read about them on our Why work for us pages.

Job category/type

Administration, Customer Services, Transportation and Highways

Date posted

11/05/2026

Job reference

REQ0000906

• Are you looking for a rewarding opportunity to work for the Council and make a positive difference in our community?
• Do you have a passion for supporting vulnerable people and helping them access essential services?
• Do you thrive in a collaborative, dynamic and welcoming team environment?

We are seeking to recruit a Transport Accessibility Officer to join our Blue Badge and Concessionary Travel Team on a 12 month fixed-term basis. Parking Services is one of the Council’s most visible and high-profile services, playing a vital role in shaping the Council’s overall reputation. Delivering a consistently high standard of service is essential, as it directly impacts customer experience and satisfaction across the city.

The Role

As a Transport Accessibility Officer, you will be responsible for assessing applications for Blue Badges and Concessionary Travel bus passes. This is a rewarding role where you will help ensure that eligible residents can access essential support that improves their independence and mobility.

About the Team

The team processes applications for disabled and older residents, ensuring that all decisions are made in line with Department for Transport guidance. We are committed to delivering a high-quality, accessible, and customer-focused service. The Blue Badge and Concessionary travel team pride ourselves on our ability to support the most vulnerable customers in our city, and enjoy the satisfaction of knowing that we have made a positive difference in their lives. If you enjoy helping others in need and care about your work, this is the role for you.

About You

We are looking for someone who:

• Has strong attention to detail and the ability to make accurate assessments
• Can interpret and apply guidance, policies, and procedures
• Demonstrates excellent customer service and communication skills
• Is committed to fairness, inclusion, and supporting vulnerable residents

Further Information

Interviews to be held: In the week commencing 6th July 2026.

There is full information about the role below and attached but, if you would like an informal discussion, please contact Sarah Williams or Charles Keynton, Team Leaders on ***email_hidden***

About the Role

This is an opportunity to make a real difference to the lives of residents by supporting access to vital mobility services across Brighton & Hove. Our service plays an important role in promoting independence, inclusion, and equal access for disabled people and older residents from all backgrounds.

What you’ll be doing

As a Transport Accessibility Officer, you will assess applications for Blue Badges and Concessionary Travel bus passes, ensuring decisions are fair, consistent, and in line with Department for Transport guidance.

In this role, you will:

• Review applications and supporting evidence to determine eligibility
• Make clear, evidence-based decisions that are consistent, transparent, and inclusive
• Contact applicants, carers, and professionals where further information is needed
• Communicate decisions sensitively and clearly, adapting your approach to meet individual communication needs
• Work collaboratively with colleagues to deliver a high-quality, accessible service

Your work will directly support a diverse range of residents, ensuring people with different needs, backgrounds, and circumstances can access services that help them stay connected to their communities.

What we’re looking for

We are looking for someone who combines strong analytical skills with a compassionate, inclusive approach. You will have:

• Experience of assessing information and making balanced, evidence-based decisions
• The ability to interpret and apply guidance fairly and consistently
• Strong communication skills, with the ability to adapt your approach to support people with different needs
• Good organisational skills and attention to detail
• A commitment to equality, diversity and inclusion, and an understanding of the barriers some residents may face
• The ability to work effectively both independently and as part of a supportive team

Why join us

Our team is committed to delivering an inclusive and responsive service that reflects the diverse communities we serve. We actively review and adapt how we work to improve accessibility, for example by:

• Ensuring our processes and communications are clear, accessible, and easy to navigate
• Taking into account individual circumstances and barriers when assessing applications
• Working collaboratively to share learning and continuously improve service delivery

In this role, you will:

• Make a meaningful impact on residents’ independence, wellbeing, and access to their community
• Contribute to a service that actively promotes fairness and inclusion
• Be part of a supportive, welcoming team that values diversity and different perspectives
• Develop your skills in assessment, decision-making, and inclusive public service delivery

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?

As a council, we want to:

• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe

For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

How to apply

Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

AI advice for candidates

We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.

All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is subject to a Basic Disclosure Criminal Records Check Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.