Safer Community Support Officer (SCSO)

Location: Norwich

Reporting to: NSOR Supervisor / Site Security Manager

Hours: 08:00 – 20:00

SIA Licence Required

Role Purpose

To provide a visible, proactive security presence across designated operational areas, supporting the reduction of crime and anti-social behaviour while maintaining a safe and welcoming environment for colleagues, visitors, and the wider community.

Key Responsibilities

Operational Duties and Patrolling

• Liaise with the National Security Operations Room (NSOR) at the start, during, and end of shifts.
• Always maintain effective communication while on duty.
• Ensure all equipment is issued, used, and recorded correctly.
• Report incidents and activity in a timely and accurate manner.
• Work flexibly in line with operational requirements.
• Maintain a visible presence to deter crime and provide reassurance.
• Conduct regular patrols across assigned areas.
• Adapt patrol activity based on operational needs and priorities.
• Provide support and escorts where required.

Incident Response

• Respond to incidents in line with procedures.
• Escalate to emergency services where appropriate.
• Always prioritise personal and public safety.
• Complete reports following incidents.

Security Support & Engagement

• Support wider security operations as required.
• Respond to management or NSOR requests.
• Engage professionally with colleagues, visitors, and members of the public.
• Provide a helpful, approachable, and customer-focused service.

Intelligence & Reporting

• Identify and report suspicious behaviour and emerging risks.
• Contribute to a wider understanding of trends and issues.

Compliance & Safety

• Follow all policies, procedures, and legal requirements.
• Use issued equipment (including body-worn cameras) appropriately.
• Report hazards, faults, and safety concerns.
• Provide first aid if trained.

Person Specification

Essential

• SIA Door Supervisor Licence
• Strong communication and interpersonal skills
• Ability to remain calm and make sound decisions.
• Reliable, professional, and proactive
• Ability to work independently and as part of a team.
• Right to work in the UK with a 5-year checkable history

Desirable

• Previous security or community safety experience
• First Aid qualification
• Full UK driving licence.

Key Expectations

• Maintain high standards of professionalism and conduct.
• Follow operational procedures at all times.
• Prioritise safety and act responsibly in all situations.