Credit Control FTC 12 months

About the company

At Fora, we’re reimagining what the workplace can be.

We create inspiring, design‑led spaces that blend hospitality, community, and wellbeing—so people can work productively, creatively, and happily.

From our first London workspace over 20 years ago, we’ve grown to 60+ locations across the UK supporting 30,000+ members and partnering with trailblazing brands like Ocado, The British Fashion Council, and Pangaia.

Backed by The Office Group, Blackstone, and Brockton Capital, we’re growing fast and pioneering conscious design, sustainable construction, and workspaces that empower people to work in their own unique way.

At Fora, we’re not just shaping workplaces—
we’re shaping the future of work.

We’re looking for someone who can take full ownership of collections across a complex, fast-paced customer book—protecting cash, reducing aged debt, and building strong, commercial relationships with our clients.

As our finance function continues to evolve—with automation and AI transforming how we work—you’ll move beyond routine tasks and into the areas that really matter: complex cases, judgement-led decisions, and continuous improvement.

The Role

This role is 4 days in the office and 1 day WFA.

You’ll sit at the heart of our Finance team, taking ownership of end-to-end Credit Control across a multi-site portfolio.

This role is about more than chasing debt—you’ll be:

• Driving cash performance and DSO reduction
• Managing escalations, payment plans, and complex accounts
• Turning data into clear actions and insight
• Helping us evolve processes, leveraging automation and AI

Key Responsibilities

Cash & Collections Ownership

• Proactively manage overdue balances across the customer book
• Build strong client relationships while ensuring cash is protected
• Handle escalations, payment plans, and complex accounts with confidence and judgement

Reporting & Insight

• Own and enhance weekly debt and collections reporting
• Translate trends (aged debt, DSO) into clear, actionable insights
• Provide regular updates to Finance and Operations teams

Process & Performance

• Manage the running cycle and escalation processes
• Oversee cash allocation and reconciliation (bank + receipts)
• Drive improvements in process, efficiency, and automation

Risk & Governance

• Manage failed Direct Debits, deposit top-ups, and account risk
• Issue suspensions, manage terminations, and support legal escalations where required
• Handle sensitive client situations with professionalism and commercial judgement

Why Join Fora?

• Be part of a fast-evolving finance function with real opportunity to grow
• Move beyond traditional Credit Control into insight, automation, and transformation
• Work in a business where client relationships and commercial thinking matter
• Play a key role in protecting cash and enabling growth

Requirements

• 2+ years’ experience in Credit Control / Accounts Receivable in a fast-paced, high-volume environment such as Retail/Hospitality or Real Estate .
• Strong Excel and reporting skills (Power BI a plus)
• A commercial mindset—able to balance relationships with cash recovery
• Interest in process improvement and AI/tools within Finance
• Experience in multi-site or property/flexible workspace environments is beneficial

How You’ll Succeed

You’ll be:

• Detail-driven but commercially aware
• Highly organised and comfortable managing competing priorities
• Comfortable with difficult conversations and stakeholder management
• Proactive, self-motivated, and able to hit the ground running
• Focused on continuous improvement and smarter ways of working

Benefits

At Fora, we believe work should enhance your life—not compete with it. That’s why our benefits are designed to support your wellbeing, fuel your ambitions, and give you the freedom to live and work your way.

Work Your Way

• Core working hours with flexibility – because life doesn’t run 9–5
• Two weeks ‘Work from Anywhere’ – swap your desk for a beach, a mountain… anywhere that inspires you

Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

Wellbeing & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Health cash plan - supporting day to day medical expenses
• Mental wellbeing support - confidential in-person or online therapy sessions

Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days / year