Healthcare Technician

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Healthcare Technician

Location: Surrey

Contract Type: Bank

We are recruiting on behalf of a leading specialist eye care provider for a Bank Healthcare Technician based in Surrey. Our client operates a network of dedicated eye hospitals across the UK, delivering world-class ophthalmic care across a range of specialisms including cataract surgery, refractive treatment, glaucoma, and medical retina. With a strong focus on clinical excellence and patient outcomes, this is a fantastic opportunity to join a highly skilled multi-disciplinary team in a modern, purpose-built clinical environment.

Job Purpose

As part of a multi-disciplinary team, ensure a comprehensive level of care provision to all ophthalmic patients, their relatives, or carers, across clinical and non-clinical care pathways, with an emphasis on quality patient care.

Clinical Duties

• Ensure the delivery of high-quality patient care throughout their visit.
• Perform diagnostic testing on patients, including Biometry, OCT, A-Scan, Visual Fields, Pentacam, VA, IOP, and Topography.
• Support patients on surgery days, providing pre- and post-operative care and ensuring effective communication.
• Demonstrate empathy and sensitivity when addressing patients' and their relatives' concerns, ensuring a person-centred approach.
• Provide basic health promotion advice related to ophthalmic surgery.
• Assist in the operating theatre, supporting the entire patient pathway.
• Support the control of cross-infection by adhering to the Uniform Policy, maintaining a clean working environment, and following decontamination and sterilisation procedures in line with Infection Prevention and Control (IPC) policy.

Administrative Support

• Organise and maintain patient records using appropriate clinical systems and manual documentation to ensure seamless hospital operations.
• Prepare consulting, examination, and treatment rooms throughout the day, ensuring cleanliness and stock availability.
• Handle patient enquiries effectively, referring to medical practitioners as needed, and provide non-clinical advice regarding appointments and tests.
• Schedule patients and manage diagnostic equipment data, ensuring efficient file transfers and data management.
• Coordinate with suppliers to maintain adequate stock levels for uninterrupted surgical schedules.

Equipment & Safety

• Manage equipment storage and promptly report faults or safety concerns to the relevant manager.
• Ensure the effective operation, maintenance, and safety of all equipment in clinical areas.
• Open and close consulting and diagnostic rooms, ensuring all equipment is clean, operational, and faults are reported promptly.

Person Specification

Qualifications & Experience

• Previous experience in a healthcare environment is essential; ophthalmology experience preferred.

Knowledge & Skills

• Competent in Basic Life Support.
• Proficient in Microsoft Office and specialist ophthalmic clinical systems.
• Highly organised, with excellent forward planning and attention to detail.
• Strong communication skills, with the ability to handle challenging situations professionally.
• Self-motivated and able to work autonomously while maintaining a collaborative approach.
• Committed to safeguarding the welfare of children, young people, and vulnerable adults in all interactions.

Personal Qualities

• Build and maintain exceptional relationships with colleagues and patients.
• Adaptable to evolving clinical practices and technologies.
• Demonstrate a consistent professional attitude, confidence, and articulation at all times.