Lead Generation Retail Specialist

Lead Generation Retail Sales Specialist

At Mercedes-Benz Cars, we’re passionate about what we do. Whether we’re exploring ways to make motoring more sustainable, or pushing the boundaries of technology, innovation underpins everything we do.

We’re ambitious, future-focused and committed to shaping the future of electric mobility with digital solutions that deliver best-in-class customer experiences.

Our culture is built on inclusivity, respect and equal opportunities. We recognise that our diverse backgrounds, beliefs and experiences shape who we are, what we do and how we do it.

It’s an exciting time to join us, why not be part of the journey?

How You’ll Play Your Part

We’re looking for someone self‑motivated and proactive, who brings a strong sense of integrity, confidently navigates a regulated sales environment, and consistently ensures FCA standards are upheld in everything they do.

In this role, you’ll connect with both current and prospective customers across a range of sales channels, turning conversations into meaningful opportunities. You’ll spark interest in vehicle upgrades by bringing manufacturer offers and discounts to life, while delivering engaging, customer-focused interactions that build trust. All of this will be done with a strong sense of integrity, ensuring full FCA compliance and consistently driving fair, positive outcomes for every customer.

What You’ll Do

• Deliver fair, Good Customer Outcomes by tailoring every interaction to customer needs and vulnerabilities, while consistently following FCA regulations, AR requirements, and approved scripts and processes
• Proactively engage customers via outbound calls, ensuring every lead reflects genuine interest in changing vehicle
• Engage customers via LiveChat, using your product knowledge to match them with vehicles through our Online Showroom
• Strive to achieve your conversion targets across the different workstreams, whilst supporting the team with achieving their Appointed Representative SLA targets.
• Build strong partnerships with retailer and dealer networks, proactively sharing high-quality leads and sales opportunities to drive collective success
• Maintain exceptional accuracy when handling data and leads, ensuring full GDPR compliance, while delivering every customer interaction to the high standards expected by MBUK and meeting all regulatory and quality checks.

What Makes This Role Exciting

You’ll be at the heart of the customer journey, turning conversations into opportunities, working across multiple sales channels, and directly influencing real customer decisions, all while building strong partnerships and delivering exceptional, compliant outcomes that truly make a difference.

What You’ll Bring

• Self-motivation and drive to consistently hit and exceed conversion targets
• Natural relationship-building skills, able to quickly connect and build trust with customers
• Sharp attention to detail, ensuring GDPR standards are met every step of the way
• A strong sense of integrity, always putting FCA compliance and Good Customer Outcomes first.
• Experience in a regulated sales environment (a plus, not a must)
• An interest in the automotive industry and its products (advantageous but not essential)

At Mercedes-Benz, we sustain ethical standards in accordance with Mercedes-Benz AG Policies & the Company's Compliance Guidelines & policies including Anti-Bribery & all relevant competition laws; act with integrity, due care & skill in our customers’ best interests & abide by any other individual conduct rule required by the Financial Conduct Authority.

What’s In It For You

As well as the opportunity to work in a dynamic environment, with a great team and culture, we’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you. We are pleased to be able to offer a hybrid working approach – achieving a great balance between remote and office working.

We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders, as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.

Who We Are

Through the doors of Mercedes-Benz, you’ll find a passionate team working to deliver outstanding, customer-first experiences. We know that to keep this team motivated, we need to ensure that everyone has equal opportunity.

We celebrate a culture of appreciation and respect, where everyone is valued for who they are. We believe our backgrounds, experiences and cultures contribute to our shared experience and shape who we are and what we do. The diversity of our colleagues reflects the diversity of our customers. This diversity is the driving force behind our ideas.

What’s next?

Once you click apply, we’ll take you through to the Mercedes-Benz Group careers portal – this is our parent company site, so don’t worry, you’re in safe hands. Here, you’ll find a short application form to complete.

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.

Due to UK legislation, we need to let you know that we can only accept applications from those with the right to work in the UK.

Managing your data

We care about your personal data. The UK General Data Protection Regulation provides you with more control and by submitting an application to us, we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

Your application data is held within our secure application tracking system called Taleo – you’ll be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as ***email_hidden*** for further information.

If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Mercedes-Benz Group at the following address: HPC W079 70546 Stuttgart , [email protected].

Group

Mercedes-Benz Group AG

Organization

Mercedes-Benz UK Limited