Inbound Contact Centre Agent

Location: Rochdale

Are you calm under pressure, with a positive outlook and a passion for doing the right thing?

If that sounds like you - we’d love to welcome you to Marston Holdings, where your empathy, communication skills, and attention to detail can change lives.

At Marston Holdings, we're not just another contact centre. We’re a trusted partner to government and private sector clients, delivering intelligent, tech-driven solutions that make communities stronger and fairer.

In this role, you’ll be on the front line - supporting customers, solving problems, and making sure every conversation counts.

What You Will Be Doing

• Handling inbound and outbound calls with clarity and professionalism.
• Logging accurate details using our bespoke systems - attention to detail is key!
• Working with customers to negotiate payment plans in line with our company guidelines.
• Identifying and responding appropriately to vulnerable individuals.
• Maintaining regulatory compliance while always keeping customer care at the heart of what you do.

What We Are Looking For

You don’t need call centre experience - we’ll give you all the training you need. What matters to us is who you are:

• A great communicator - clear, calm, and reassuring.
• A problem solver who’s not afraid to think on their feet.
• Proficient with tech and quick to learn new systems.
• Empathetic, fair, and professional - especially in challenging conversations.
• Someone who cares about doing the right thing and representing a company with integrity.

Why You Will Love It Here

We believe in supporting our people so they can do their best work—and enjoy doing it:

• Competitive bonus schemes and incentives
• Work-life balance - only 1 in 3 Saturdays required!
• Shifts between 8am-8pm, Monday to Friday
• Hybrid working offered upon successful completion of the probation period, providing flexibility between office and remote work
• Free on-site parking facilities
• Supportive, dynamic and friendly team
• 25 days annual leave plus bank holidays
• Enhanced maternity/paternity packages (eligibility criteria apply)
• Pension scheme
• Access to a suite of staff benefits: discounts on shopping, travel, leisure, wellbeing, and more
• A values-driven team where inclusion, fairness, and integrity aren’t just buzzwords

Who We Are

Marston Holdings is the UK’s largest judicial services group, supporting both public and private sectors with cutting-edge, tech-enabled solutions. Whether it’s tackling air pollution or recovering public debt fairly and legally, everything we do is built around positive outcomes for people and communities. With 5,000+ employees and a wide-reaching impact, we offer the kind of stability, purpose, and opportunity that can take your career further.

We are proud to be an equal opportunity employer - we welcome applicants from all backgrounds and walks of life.

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition the post holder is expected to keep the Company updated if their personal circumstances change.

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