Digital Business Analyst

Scottish Legal Aid Board

We’re looking for a Digital Business Analyst to join us at a really exciting time in our Digital Transformation journey and support the introduction of an ambitious programme of Legal Aid Reform We want you to support the design, development and continuous improvement of our digital services.

You’ll play a key role in understanding business problems, identifying user needs, and shaping practical, evidence-based solutions that support SLAB’s digital transformation. Working within multidisciplinary Agile teams and policy colleagues across the business, you’ll help deliver services that are efficient, user-focused and aligned with organisational goals.

Key responsibilities include :

Identifying and analysing user and business needs to inform service design and system requirements
Facilitating workshops, interviews and discovery activities to gather and validate requirements
Documenting current and future processes, including gap analysis and improvement opportunities
Supporting Agile delivery through backlog refinement, prioritisation and iterative development
Assessing risks, dependencies and impacts of proposed changes
Analysing data to generate insight and support decision-making
Building strong relationships with stakeholders across the business and digital teams
Communicating complex information clearly to a range of audiences
Contributing to service improvement, including opportunities for automation and AI.

To succeed in this role, you will need:

Experience in business analysis practices including research, modelling and problem definition
Experience gathering and documenting requirements
Strong process mapping and workflow modelling skills
Experience working in Agile environments and understanding iterative delivery
Strong analytical and problem-solving skills, with the ability to interpret data and provide insight
Excellent communication and stakeholder engagement skills.

What we offer:

A meaningful role where your work makes a real impact
A supportive, inclusive, and values-driven working environment
Opportunities for learning and professional development
Flexible working to support a healthy work-life balance
A competitive salary and benefits package, including pension contributions
Generous annual leave entitlement (34 days, rising to 42 days after two years’ service)
Enhanced family-friendly leave entitlements
Access to wellbeing support, mental health support and an employee assistance programme
Access to a wide range of discounts (including gym and retail) and the Cycle to Work scheme through our partner, Edenred.

For more details about this role and a full list of essential criteria and required competencies, .

The Scottish Legal Aid Board (SLAB ) plays a vital role in ensuring access to justice for all individuals in Scotland. As a non-departmental public body, SLAB operates independently but is accountable to the Scottish Government. Our mission is simple: to provide essential legal support to those who need it most, ensuring fair access to justice for all.

We manage and continually improve the delivery of publicly funded legal assistance and provide strategic advice to Scottish Ministers, shaping the future of legal aid in Scotland. In a dynamic and evolving legal landscape, our work is central to the functioning of the justice system, supporting the courts and helping people navigate complex legal matters.

At SLAB, we believe in the power of a diverse, talented workforce. We employ individuals from all backgrounds, bringing a range of skills and experiences to our workforce. Every role, whether directly interacting with the public or providing behind-the-scenes support, makes a meaningful impact on people’s lives.

We offer an inclusive, supportive work environment with a comprehensive employment package. To learn more about working with SLAB and the benefits we offer, please visit www.slab.org.uk/recruitment/working-for-us.

We are an equal opportunities employer, dedicated to being fair, inclusive and a place where all belong.

We welcome and encourage applications from diverse backgrounds, including groups currently underrepresented in our workforce. These include people from Black, Asian and minority ethnic backgrounds, disabled people, and LGBTQI+ people.

We will ensure that the disclosure of disability status will not negatively impact anyone’s application. Where reasonable, we are committed to guaranteeing an interview to every applicant who indicates they have a disability, under the Equality Act 2010, and meets the minimum criteria for the role.

For further information on SLAB’s services, values, and how the legal aid system works, please visit www.slab.org.uk.