Retail Manager

As our Retail Manager for the York Area, you'll split your working week between Beningbrough Hall and York Shop, one of the National Trust's few high-street shops.

This is a unique opportunity to lead retail operations across both a National Trust property and a high-street location, balancing commercial performance with exceptional customer experiences. You'll play an important role in helping people enjoy their day, while generating crucial funds for the National Trust to invest in protecting and caring for places, so people and nature can thrive. In return, we'll give you the freedom to be creative and the support and tools you need to develop your career. Internally, you'll be known as a 'Retail Manager (Band 1)'.

Salary: £29,367 per annum

Hours: 37.5 hours per week, typically worked between 9.30am and 5.30pm, 5 days out of 7, including weekends and Bank Holidays.

Contract Duration: Permanent

Interviews: Week commencing 13th July 2026

What it's like to work here:Reporting to the Commercial Area Manager, you'll be a key part in the Commercial Operations Team and lead a team of Retail Team Leaders, Team Members and Volunteers across the York Area. You'll also be part of the property leadership team, working closely with the General Manager and wider team, playing an active role in decisions that affect the portfolio.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

What you'll be doing:Your focus every day will be on delivering the best possible experience for our customers. You'll lead your team from the front, encouraging them to engage with visitors, listen to what they want and create memorable experiences.

You'll inspire your team to help every customer understand the difference their contribution - however small - makes to the Trust's work in protecting nature, beauty and history. You'll set ambitious targets and work collaboratively with your team to achieve them through outstanding customer service, strong commercial performance and excellent presentation of our retail offer.

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking forWe'd love to hear from you, if you’re:

• an experienced retail manager, familiar with standard processes (including selling, merchandising, space management, stock control, risk)
• skilled in coaching, developing and leading teams
• experienced in managing rotas and recruiting staff
• adept at getting maximum sales out of a retail outlet

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme (for roles that meet the salary criteria)

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Requirements :Compliance.Eligibility to Work in the UK

Permanent f/t (37.5 hrs pw)