Service Manager

Service Manager

Citygate Volkswagen and Skoda, Watford

OTE: £65,000

Permanent

Role overview

Citygate Automotive are looking for an Service Manager to join the team at our VW and Skoda retailer in Watford. As the Service Manager you will be reporting into and assisting the aftersales manager and will collaborate closely and assume delegated responsibilities to support the growth of the Aftersales operation.

Diversity and Inclusion

At Citygate Automotive, we are committed to being the best at everything. Striving to be the best at everything includes being the best employer and fostering the best working environments which we cannot do without a diverse team that feels and know they are valued. We know that diverse perspectives drive growth, innovation and overall performance, and we actively promote this across all aspects of our business. Our commitment to equality extends to every aspect of our operations, ensuring that everyone has equal opportunities to thrive and succeed. Driving equality, diversity, inclusion and belonging across Citygate is a continued key focus for 2024

Key responsibilities

· Lead a team of Service Advisors and Technicians.

· Supervise daily operations, including workload distribution, service scheduling, and customer interactions.

· Work with the Aftersales Manager to optimise the efficiency and performance of all departments within the Aftersales operation.

· Ensure a seamless, customer-centric operation that consistently delivers an exceptional customer experience.

· Apply a commercially-minded approach to identify and capitalize on opportunities for revenue growth.

· Set, track, and exceed performance targets to drive departmental success.

What’s in it for you?

With our benefits there is something good for everyone. We’re a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That’s why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

· Access to our in-house training academy for everyone

· Internal career progression opportunities across our various brands and locations

· High street discounts

· Wellbeing portal

· Employee assistance programme

· Purchase, service and parts discounts

· Employee referral scheme

· Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Service Manager, you will ideally have the following skills and abilities:

· A full valid UK driving licence is essential.

· An excellent understanding of Health & Safety best practice. Excellent communication skills.

· Previous motor industry experience.

· Experience of managing a team

· Experience of working in a sales environment and/or a customer facing role would be beneficial.

· To be able to maintain a safe and productive working environment at all times.

· You will need excellent customer service skills, in order to build a strong rapport with our customers.

· You will need to be highly organised and have excellent attention to detail.

Why Citygate

Citygate is a highly successful, privately owned business that has grown from 5 locations in 2015 to 16 in 2023 significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire, and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), and provide excellent quality training. As we continue to grow our key focus is for our people to grow with us, are you ready to start your Citygate journey?

Job Type: Full-time

Pay: £45,000.00-£65,000.00 per year

Benefits:

• Company car
• Company pension
• Employee discount
• Enhanced maternity leave
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Work Location: In person