IT Support Engineer

Department: Information Technology

Employment Type: Full Time

Location: Overland Park, Morley

Compensation: £32,000 - £42,000 / year

About Vintage.com

At Vintage.com, we're building Europe's most trusted platform for pre-loved items.

Technology plays a critical role in everything we do—from supporting our warehouse operations and customer experience teams to enabling our continued expansion across Europe.

We're looking for an IT Support Engineer to join our growing IT team and help deliver a reliable, secure and seamless technology experience across the business.

The Role

This is a hands-on role supporting colleagues across our offices, warehouses and remote teams.

You'll be responsible for resolving technical issues, managing devices and user access, supporting warehouse technology, and helping us continuously improve how IT operates across the business.

You'll work closely with teams in the UK and Europe and have the opportunity to contribute to infrastructure improvements, new technology rollouts and operational projects.

What You'll Be Doing

• Providing 1st and 2nd line support across the business
• Managing laptops, mobile devices and user accounts
• Supporting Google Workspace and Microsoft 365 environments
• Troubleshooting hardware, software and networking issues
• Supporting warehouse technology including scanners, printers and handheld devices
• Delivering onboarding and offboarding processes
• Working with third-party vendors and technology partners
• Maintaining documentation and improving support processes
• Supporting IT projects and new technology implementations

What We're Looking For

We're interested in people who enjoy solving problems, supporting colleagues and taking ownership.

You'll likely have

• Experience in IT support, service desk or IT operations
• Experience with Google Workspace, Microsoft 365 or similar cloud platforms
• Knowledge of device management and endpoint support
• Experience troubleshooting networking, hardware and software issues
• Strong communication and customer service skills
• The ability to prioritise effectively in a fast-paced environment

Experience in warehousing, logistics or e-commerce environments would be beneficial but isn't essential.

Why Join Us?

• Be part of a growing international business
• Work across multiple European locations
• Gain exposure to infrastructure, operations and project work
• Help shape the future of IT within a scaling organisation
• Join a business with a clear purpose and a commitment to sustainability