Business Support Officers

"Job Title Business Support Officers

Post Number 009355 & 009356

Weekly Working Hours 37

Salary Range £26,824 to £29,540 pa – pro rata for hours worked

Type 0f Contract Permanent

Location Stevenage

About The Role

• Where necessary, be the first line of contact when dealing with general enquiries relating to Community Advice and Support
• To exhibit a high level of organisational skills, resilience, communication skills and attention to detail being able to adjust priorities as necessary to accommodate new pressures/frequent changes in circumstances understanding any relevant statutory timescales that are required.
• To maintain where necessary generic mailboxes within the service area, responding to service queries from internal and external customers and investigate further for supporting evidence when needed.
• Lead on Tenant Satisfaction Surveys for the Community Advice and Support Teams
• Assist with the Verification of applicants on the housing register
• Process Invoices in a timely manner
• To assist teams across Community Advice and Support on special projects where necessary

About You

The successful candidate will have

• Excellent communication skills at all levels
• Meeting minute taking experience both in person and across digital platforms
• A flexible outlook and attitude to working in a customer focused team
• Good organisational skills and ability to manage multiple tasks simultaneously
• Be able to work on their own initiative and excellent attention to detail
• Competent computer skills and efficient in using Microsoft Office IT packages including Excel)
• Ability to communicate effectively both face-to-face and via the telephone or meeting platforms
• Assist with projects when required
• Our benefits
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: Available upon request, subject to operational requirements.
• Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated.
• Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• Holidays: 25 days holiday rising to 31 days (depending on Local Government service)
• Training: An extensive range of learning and development opportunities
• Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues
• Travel: Season ticket loans and discounts for public transport
• Cycling: Cycle to Work scheme
• Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans.
• Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC)
• Wellbeing: Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

How to apply

All applications must be made on online - please visit Jobs website (Webrecruit)

For An Informal Discussion About This Role Please Contact

Name: Chloe Young

Job Title: Housing Allocations Manager

Phone Number: 01438 242242

Email: ***email_hidden***

Closing date for receipt of applications: 03 July 2026

Interviews will be held week commencing: 13 July 2026

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board | Hertfordshire County Council

Stevenage Borough Council is committed to Equal Opportunities for All.

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