Business Support

Do you have strong organisational skills, a commitment to delivering high quality services, and the ability to provide great customer support? We’re looking for an Assets Planning Support colleague to join our team on a 2-year fixed term contract and play a key role in supporting the delivery of first-class asset management and property services across our communities.

Working pattern

This role operates on a hybrid working pattern (2 days in the office and 3 days from home). The successful candidate will predominantly be based across our St Helens and Warrington offices, in line with business needs.

What you’ll be doing

• Provide a professional and efficient business support service to a multi disciplinary technical team across repairs, maintenance, compliance and investment activities
• Support the delivery of building surveys, inspections, works planning and data management
• Monitor the progress of tasks and proactively ensure services are delivered right first time for our customers
• Collect, update and maintain accurate data across asset management, housing and financial systems
• Maintain clear audit trails and ensure all work meets required standards and compliance requirements
• Work collaboratively with colleagues and stakeholders to deliver a seamless, customer focused service
• Support the development and improvement of processes and systems to drive efficiency and innovation
• Contribute to the delivery of operational plans and performance targets, ensuring value for money is achieved
• Build strong relationships with internal and external stakeholders, based on trust and mutual respect
• Ensure compliance with policies, procedures, legislation and risk management frameworks
• Promote a positive team culture, taking ownership of your work and supporting colleagues when needed
• Contribute to continuous improvement, innovation and change within the service
• Uphold high standards of health & safety, equality and customer care

What we’re looking for

• Experience working in a business support role, ideally within a property, housing or technical environment
• Strong organisational skills with the ability to manage multiple tasks and priorities
• Excellent attention to detail and ability to maintain accurate records and data systems
• Good understanding of property maintenance, compliance or construction environments (desirable)
• Strong IT skills including Microsoft Office and digital systems
• A proactive, flexible approach and ability to adapt to change
• Excellent communication and interpersonal skills, with the ability to build effective working relationships
• A positive, team focused attitude with a commitment to continuous improvement
• Awareness of health and safety and compliance requirements within a technical environment (desirable)

Interview Process

Candidates will be invited to attend an interview, which will include a competency based discussion exploring relevant experience, knowledge and customer focused behaviours. Interviews will take place at our St Helens office on Thursday 16th July 2026.

Additional Information

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

• Right to work verification
• Qualification certificate check (where applicable)
• Two satisfactory references
• Occupational Health questionnaire – Fit for Work
• DBS check (if applicable)
• Completion of all new starter documentation including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.