Customer Services Administrator

Job Purpose

Meadow Foods are looking for a proactive and detail-oriented Customer Service Administrator to join our dedicated team on a fixed term contract for 9 months to cover maternity leave. This role is crucial in managing the customer experience through accurate and efficient processing of all customer enquiries, processing of customer orders, arranging deliveries, export certification and corresponding documentation, recording and analysis of customer non-conformance reports.

Key Responsibilities

• Collaborate with the Sales Team to provide feedback on customer issues and forecasting data.
• Order Processing: Managing and processing customer orders accurately and promptly. Ensuring that all customer orders are fulfilled according to specified timelines and quality standards.
• Resolve payment queries, disputes, and delivery issues while maintaining positive customer relationships.
• Maintain a high level of customer service in the most cost-effective manner.
• Feedback relevant commercial information in an efficient way.
• Prepare and manage export documentation for seamless international shipments from the UK.
• Receive, acknowledge, and plan transit routes for customer orders.
• Coordinate with vets, transport providers, and import agents to ensure customs clearance is obtained without delay.
• Prepare and manage export documentation for seamless international shipments from the UK.
• Receive, acknowledge, and plan transit routes for customer orders.
• Coordinate with vets, transport providers, and import agents to ensure customs clearance is obtained without delay.
• Liaise with production planning to align stock levels and forecasts with customer demand.
• Work with the Technical Team to address quality issues.
• Build strong relationships with logistics providers for efficient and cost-effective delivery.

Desirable attributes

• Experience in customer service in FMCG, manufacturing, logistics, or wholesale sectors.
• Customer-centric mindset with a proactive approach to problem-solving.
• Strong communication abilities – written and verbal
• Strong organisational and time management skills

Please note this is not a full description for the role. A full job description can be provided upon request during the interview stage.

Please note applications are being reviewed while this role is advertised and may close earlier if a high number of applications are received.

Job Types: Full-time, Fixed term contract

Pay: Up to £27,000.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Work Location: In person