Operations Director

Operations Director - Spire Harpenden Hospital| Permanent| Onsite| £Comprehensive Market Leading Package

Spire Harpenden Hospital offers a modern, well-equipped clinical environment designed to support high-quality patient care. The hospital features

64 private en-suite patient rooms, providing a comfortable and private setting for recovery, alongside five operating theatres, including specialist laminar flow theatres for orthopaedic procedures.

The Role

As a key member of the Senior Management Team, the Operations Director will play a crucial role in delivering the Hospital’s Annual Operating Plan in line with Spire Healthcare’s strategy, purpose, and values.

You will lead all non-clinical services, ensuring efficiency, performance, and excellent patient experience across the hospital.

Key Responsibilities

Capacity & Utilisation

• Maximise patient throughput and utilisation of hospital facilities
• Monitor and optimise use of theatres, outpatient clinics, and diagnostics
• Review hospital space to increase clinical capacity
• Align staffing levels with activity across non-clinical teams
• Support and implement local capital expenditure projects

Leadership & Service Delivery

• Lead all non-clinical functions through Heads of Department, including:
• Ward Administration
• Catering
• Engineering
• Housekeeping
• Reception
• Procurement & Supplies
• Switchboard
• Drive efficient, standardised ways of working aligned to “One Best Way”
• Build highly engaged, motivated, and flexible teams
• Strengthen collaboration between clinical and non-clinical teams
• Act as key liaison with the Patient Support Centre
• Champion continuous improvement and customer service excellence

Operational Performance

• Oversee day-to-day operational performance of the hospital
• Deliver financial targets and key performance indicators
• Work closely with the Finance Director on budgets, forecasting, and variance analysis
• Develop and implement action plans to improve profitability and efficiency
• Ensure compliance with NHS contracts and service agreements
• Identify and implement commercial development opportunities

Risk & Governance

• Coordinate risk management activities across clinical and non-clinical areas
• Ensure compliance with CQC, HSE, and other regulatory standards
• Oversee incident reporting, investigation, and learning
• Lead implementation of policies and procedures and ensure regular review

Additional Information

• Participation in the Senior Management Team on-call rota will be required

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes, but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Save an average of £50 per month with our free onsite car park
• We commit to our employees well-being through work life balance, on-going development, support and reward.

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.

For us, it's more than just treating patients; it's about looking after people.

Please note this advert may close early due to application numbers