Client Experience & Sales Coordinator

Client Experience & Sales Coordinator

Full Time | Competitive Salary + Performance Bonus

Be the face of an award-winning luxury garden design & build company

At Gardenscapes, we're not interested in old-school sales tactics or high-pressure selling.

We're looking for someone who genuinely enjoys building relationships, creating exceptional client experiences, and helping people make confident decisions about transforming their homes and gardens.

As we launch our new Farnham showroom, you'll play a key role in managing the showroom, welcoming prospective clients, conducting consultations, and delivering an exceptional client experience, guiding homeowners from their first enquiry through to the beginning of their luxury garden transformation.

About the Role

This is a varied role combining client experience, sales coordination, showroom management, and lead qualification.

You'll be responsible for

• Managing incoming enquiries
• Delivering a premium first impression for every prospective client
• Conducting consultations both in the design studio and via Zoom
• Qualifying enquiries based on budget, timeline, scope and location
• Managing our CRM and sales pipeline
• Maintaining excellent client communication
• Supporting the conversion of qualified enquiries into projects
• Supporting the continued growth of the business

About You

You'll be

• Friendly, professional and confident
• An excellent communicator and relationship builder
• Highly organised with strong attention to detail
• Comfortable speaking with affluent homeowners and professionals
• Commercially aware and able to identify high-quality opportunities
• Motivated, proactive and keen to grow within the business

Experience Required

• Experience in sales, customer service, account management, property, design, construction, or luxury retail environments would be beneficial.
• Previous landscaping, garden design or landscape construction experience would be a significant advantage but not essential.

Why Join Gardenscapes?

• Established business with over 27 years of success
• Award-Winning Garden Design & Build
• Competitive salary with performance-related bonus
• Supportive, ambitious and professional team culture

Pay: From £27,000.00 per year + Performance Bonus

Benefits

• 28 days holiday + your birthday off
• Performance-related bonus
• Ongoing training and development
• Clear opportunities for progression
• Work from our brand-new Farnham showroom
• Company events
• Employee discount
• Referral programme

This is an exciting opportunity for someone who wants to be part of a growing premium brand and play a key role in delivering an exceptional client experience from first enquiry to project launch.

To apply, please send your CV and a short covering letter explaining why you'd be a great fit for the role.

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Subject Line: Client Experience & Sales Coordinator