Work Coach

Are you passionate about making a genuine difference in people's lives? Do you thrive on building relationships and empowering individuals to achieve their full potential?

As a small part in the ever-growing cog of Employability, we're dedicated to helping individuals find secure and sustainable employment. We believe that every person's journey is unique, and our success comes from providing truly tailored, individualised support. We're looking for a highly empathetic and driven Restart Advisor to join our team and guide participants towards a brighter future.

Location & Travel Requirements

• Base: Split between our Blackpool and Fleetwood offices across 5 days (exact primary location to be discussed at interview stage).
• Travel: Regular travel between offices will be expected.
• Licence: A full UK driving licence and access to a car is preferred for this role.

About the Role

As a Restart Advisor, you won't just offer generic advice; you'll become a dedicated partner to individuals on their employment journey. You'll understand their unique challenges and aspirations, helping them make positive, lasting changes and find the right job as quickly as possible.

Please note: This role is split across our Blackpool and Fleetwood offices over a 5-day working week. Regular travel between these locations will be expected, and your exact primary base will be discussed during the interview stage.

You'll be instrumental in building their confidence, wellbeing, skills, and motivation, ensuring they're truly ready to move forward and succeed in the workplace.

What You'll Do

• Personalised Guidance: You'll be the primary point of contact for a caseload of participants, providing dedicated 1:1 support tailored to their specific needs, strengths, and goals.
• Build Confidence & Skills: Work collaboratively with individuals to identify barriers and develop actionable plans that enhance their employability.
• Consistent Engagement: Maintain regular communication with participants, connecting at least every two weeks (via their preferred method) and conducting face-to-face in-person meetings every four weeks.
• Collaborative Planning: Foster open and honest communication, working with participants to design and agree on their support plan, ensuring they have choice and control over their journey.
• Accessing Support: Guide participants to access the wide range of Restart Scheme services and support available, leveraging resources to maximise their chances of success.

Who We're Looking For

We're seeking an individual with:

• Driving License & Transport (Preferred): A full UK driving license and daily access to a car to facilitate travel between our Blackpool and Fleetwood locations.
• Exceptional Communication & Interpersonal Skills: The ability to build immediate rapport, listen actively, and communicate clearly, empathetically, and non-judgmentally.
• A Passion for Helping Others: A genuine desire to empower individuals and support them through significant life changes.
• Problem-Solving & Adaptability: The capacity to understand diverse needs and adapt approaches to suit individual circumstances.
• Strong Organisational Skills: The ability to manage a caseload effectively, maintain accurate records, and adhere to deadlines.
• Resilience & Empathy: A compassionate approach coupled with the ability to navigate challenging situations.
• Experience (Desirable): Previous experience in employment support, coaching, welfare-to-work, or similar client-facing roles would be highly beneficial.

Benefits

• Competitive Salary: We offer a good salary that reflects your experience and what you bring to the table.
• Full Induction and Shadowing Period: You'll get a thorough induction and spend some time shadowing experienced colleagues, so you'll have all the tools and support you need to get stuck in with confidence.
• Generous Holiday Entitlement: We know it's important to have a good work-life balance, so we offer a generous holiday allowance.
• Pension Scheme with Employer Contributions: Look after your future with our solid pension scheme, where PHX Training also chips in a fair bit.
• Training and Development for All Staff: We're keen on helping you grow professionally and offer a range of training and development opportunities for everyone.
• Company and Team Building Events: We've got a great team spirit and organise regular company and team-building events.
• Employee Wellbeing Day: We offer a dedicated employee wellbeing day each year, encouraging you to take some time for yourself.

About PHX Training

PHX Training is more than just a company; we're a proper part of the community, really committed to helping individuals across Cumbria and Lancashire get on in life. Our main aim is to encourage sustainable growth, make sure everyone has a fair chance in the economy, strive for excellence in all we do, and help the individuals we support and the wider community achieve long-term financial success. We're really dedicated to giving our learners the important skills, knowledge, and opportunities they need to build a good and secure future for themselves and their families. We believe in looking at the whole picture, not just the job side of things, but also building confidence and resilience.

If you're a caring and results-driven person with a real passion for helping others grow and achieve their own personal and professional goals, and you're ready to make a genuine and lasting difference to people's lives in our community, we'd really like you to apply for this rewarding job today. Come and join us in our mission to build brighter futures!

Important Application Information

• DBS Check: This role will require an enhanced clearance from the Disclosure and Barring Service.
• Application Process: Candidates chosen for interview will be required to complete a PHX application form before the interview stage. Due to the high volume of applications expected, only shortlisted candidates will be notified.
• Equal Opportunities: PHX Training welcomes applications regardless of gender, disability, age, ethnicity, sexual orientation or faith.
• Safeguarding: PHX Training is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to the completion of checks, including an Enhanced DBS clearance. In line with Keeping Children Safe in Education (KCSIE) guidelines, an online search will also be carried out for short-listed candidates prior to interview. Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.