Service Coordinator

Better places, thriving communities.

Marlowe Kitchen Fire Suppression is a market leader in kitchen fire suppression systems, providing design, installation, and maintenance services across the UK. We support a diverse range of customers across sectors including hospitality, education, healthcare, residential, and quick service restaurants.

Due to continued growth, we are seeking a proactive and highly organised

Service & Installations Coordinator to join our team at our Head Office in Wellingborough.

This role is central to the effective delivery of our service operations, ensuring customer maintenance requirements are scheduled, coordinated, and completed efficiently, in line with contractual obligations and industry standards. You will play a key role in supporting engineers, managing customer expectations, and maintaining accurate system and administrative records.

Key Responsibilities

• Schedule and coordinate customer maintenance and service visits in line with agreed Service Level Agreements (SLAs).
• Prepare and process jobs for scheduling, ensuring all required information is accurate and complete.
• Efficiently allocate and dispatch field engineers to maximise productivity and service delivery.
• Maintain strong working relationships with engineers, internal teams, and key stakeholders to ensure timely resolution of service requirements.
• Liaise directly with customers and key clients to support service delivery and maintain strong working relationships.
• Set up new maintenance contracts and service jobs for new and existing sites.
• Maintain accurate data within CRM and operational systems.
• Raise purchase orders and process supplier documentation where required.
• Manage incoming calls and customer queries, ensuring timely and professional responses.
• Produce and maintain regular reporting on customer accounts and service activity.
• Prepare RAMS, permits, and access documentation for site attendance where required.
• Support the management and updating of customer portals to ensure accurate, real-time information is available.
• Issue completion documentation to customers following works carried out.
• Raise invoices for completed maintenance and remedial works.
• Monitor engineer stock requirements for allocated jobs.
• Provide general administrative support to the wider service team.

Key Requirements

• Minimum of 2 years' experience in a scheduling, planning, or coordination role.
• Experience coordinating field-based engineers or similar mobile workforce preferred.
• Strong administrative background with experience using CRM or job management systems.
• Confident communicator with strong telephone and interpersonal skills.
• Highly organised with the ability to prioritise and manage multiple tasks effectively.
• Proactive approach with the ability to work independently and as part of a team.
• Strong attention to detail with good numerical and literacy skills.
• Competent in Microsoft Office, particularly Excel and Outlook.
• Calm under pressure with the ability to meet deadlines in a fast-paced environment.
• Positive, professional, and customer-focused attitude.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

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