Switchboard Operator

Switchboard operates a 24 hour a day service across 365 days of the year.

Answering all incoming and internal calls to the Trust in a responsive and professional manner, ensuring requests are dealt with quickly and efficiently. The weekly call volumes are anywhere between 10,000 – 13,000 calls as well as connecting internal teams together.

We are the first point of contact for worried patients, concerned family > members, the public and professional services and partnership organisations who contact the Trust as well as all internal users.

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Before applying for the position, please review the job description and person specifications to ensure your qualifications and experience meet the required criteria.

Please note: This role does not meet the minimum criteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants.

If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 months remaining on your visa at time of application.

You will be responsible for handling calls in a professional manner, responding effectively to emergency calls, alarms and incident procedures. Effectively making decisions in a calm and efficient manner.

You will require an excellent telephone manner and proven customer service skills as well as a GCSE grade C or above in English. A good level of keyboard skills is required and previous switchboard/ IT knowledge is preferred as the switchboard is pc based although specific training will be provided.

The position is contracted at 24 hours a week and you must be available to work a set rota pattern, on a 9 week rolling pattern which will be a combination of all shift timings stated below - days, lates , nights, weekends and bank holidays.

Day shifts will be between the hours of 08:00 – 17:30 (shifts will vary from 4 hours – 8.5 hours) Late shift is 15:00 – 22:00 Night shift is 22:00 – 08:00. Night shifts , late shifts from 17:30 and weekends are lone working once trained. You will receive enhanced pay from 20:00 – 08:00 Monday – Friday and also at weekends)

N.B Training can take a few months working day shifts only

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.

Candidate Pack

For further details / informal visits contact: Name: Nicola Bickmore Job title: Support Services Manager Email address: [email protected] Telephone number: 01903 285007

01903 285007