Patient Engagement Lead

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Patient Engagement Lead to join our Administration team at HMP Foston Hall, a closed Prison located in Foston, Derbyshire.

HMP Foston Hall is a closed woman's prison with a capacity for 335 inmates. We are recruiting for an Patient Engagement Lead to work closely with the patients by running patient engagement forums, run events and act on feedback with the healthcare team.

Hours

Monday - Friday (there may be the rare weekend to hold events)

0800 - 1600

Salary

This position is a full time position, you’ll receive an annual salary up to £33,510 per annum

How will we support you?

• Bespoke induction, including our Introducing Health in Justice training course

• Competency framework

• Regional and national career development opportunities

• Our bespoke Learning Management System to address your learning needs

• Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

What you'll be doing

As a Patient Engagement Lead your responsibilities will vary. You will

• Responsible for the improvement and stability of patient engagement activities and patient satisfaction through effective service user engagement and peer led forums, the planning and delivery of projects/programmes in line with patients’ needs and priorities, involving patients (where possible) in project and training delivery.
• You’ll act as a point of contact and respond to patient engagement enquires from staff, external partners and patients.
Additionally, within this role, you will be responsible for the oversight and management of the health champion peer support model, including the delivery of Health Champion training across the site

If you are interested in career development, we have a wide range of opportunities for you to develop your skills and experience, which include both internal and external options for development and learning.

It doesn’t stop there

… we also offer:

• Discounts on shopping and leisure activities
• Support to grow in your role and continue your professional development
• 24/7 employee assistance helpline and financial assistance when you need it

What we’ll look for in you

The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. We’re the UK’s leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.

Practice Plus Group’s purpose is to Unlock your best work life and we stand by our core values:

• we treat patients and each other as we would like to be treated
• we act with integrity
• we embrace diversity
• we strive to do things better together

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair and inclusive healthcare access to all.

Experience required

• Provide outstanding patient experience by seeking out, listening to and acting on their feedback, so that care is personalised and informed by what matters to them. You will work closely with patients, healthcare and prison colleagues to ensure the patient is at the centre of service delivery.
Deliver a fully embedded process for patient engagement to manage compliments and complaints, to ensure patients’ needs are met

Secure environments are one of the most challenging, yet rewarding places for healthcare professionals to work. If you’re looking for a role where you can develop your existing healthcare skills and learn something new every day in an environment that never stands still, then this could be the right opportunity for you.