People Advisor

People Advisor | Private Hospital | Permanent | Spire Healthcare | St Mellons, Cardiff

Spire Healthcare is recruiting a People Advisor to join our Patient Support Centre based in St Mellons, Cardiff . This is an excellent opportunity for someone with strong customer service skills to begin or develop a career within private healthcare. Full training will be provided.

The Self-Pay Administrator is responsible for managing self-pay patient enquiries and converting warm leads into confirmed appointments, delivering a high standard of service while working towards agreed performance targets.

The Role

As People Advisor, you will be the focal point for employee‑related activity across the full employee lifecycle. You will provide first‑line HR advice, coaching and guidance, supporting managers to deliver fair, consistent and compliant people practices while helping colleagues deliver Spire’s purpose every day.

Key Responsibilities

• Provide high‑quality first‑line HR advice and guidance to managers and colleagues in line with Spire policies, procedures and best practice
• Support managers with employee relations matters including performance management, disciplinary, grievance and absence management, undertaking investigations where appropriate
• Coordinate recruitment activity, onboarding, induction and job‑specific training
• Maintain accurate and confidential employee records, ensuring data integrity on Spire’s HR system (Florence)
• Coordinate learning and development activities and training administration
• Work closely with HR Shared Services, central HR and payroll teams to ensure employee changes are processed accurately and within deadlines
• Build strong relationships with heads of department and hiring managers, acting as a trusted HR contact
• Support ad‑hoc HR and people projects as directed by the Hospital Director and People Business Partner

Who We’re Looking For

• CIPD Level 5 qualification (or equivalent experience)
• Proven experience in a People Advisor or HR role
• Good working knowledge of UK employment law and HR best practice
• Strong organisational skills with the ability to manage a varied workload
• Excellent communication and influencing skills
• A professional, confidential and solutions‑focused approach
• Ability to build strong working relationships at all levels

Benefits

• 35 days annual leave inclusive of bank holidays
• Competitive pension with flexible retirement options
• Private medical insurance and free Bupa health screening
• Life assurance
• Spire for You reward platform with discounts and cashback
• Free onsite parking

Why Spire Healthcare?

Spire Healthcare is one of the UK’s leading private healthcare providers, renowned for clinical excellence and outstanding patient care. Our people are at the heart of everything we do, and we are committed to supporting your wellbeing, development and work‑life balance.

We reserve the right to close this vacancy early if sufficient applications are received.