Service Delivery Manager

Marston Holdings

Deliver. Lead. Innovate.

Are you an experienced

Customer or Service Delivery Manager with a passion for delivering results and building strong client relationships? Do you want to play a key role in smart city innovation and transport technology?

We’re growing and looking for a Service Delivery Manager to join our Traffic Technology Team in Neath. This is an exciting opportunity to manage complex client portfolios, oversee contract delivery, and help shape the future of transport technology solutions.

What You’ll Be Doing

Managing day-to-day service delivery across key client contracts
Owning client relationships from implementation through to renewal
Monitoring KPIs and SLAs, ensuring high service standards and performance reporting
Proactively communicating service updates and performance insights to clients
Leading new project rollouts such as firmware upgrades, relocations, and system expansions
Collaborating with Product, Client Services, and Development teams to resolve issues and improve services
Identifying opportunities for service improvements and growth

What You’ll Bring

Strong experience in project management or service delivery
Experience managing budgets, invoicing, and client reporting
Excellent communication and stakeholder management skills
Ability to manage multiple projects and priorities simultaneously
A proactive, solution-focused mindset

What’s In It For You

25 days annual leave + bank holidays
Healthcare Cash Plan
Life Insurance
Cycle to Work Scheme
Retail, travel and wellbeing discounts
Enhanced maternity and paternity packages (eligibility applies)
Company pension scheme

Marston Holdings is the UK’s leading provider of transportation services, enforcement, and technology-led solutions. With over 5,000 employees, we’re committed to building smarter, greener cities and shaping the future of mobility.

Join Us

Ready to deliver excellence and make an impact?

Apply now and be part of the future of transport technology.

INDHP