Aftersales Executive - Mercedes Benz

LSH Auto is seeking a knowledgeable and customer-focused Aftersales Executive for our Mercedes-Benz dealership in Macclesfield. As an integral part of our aftersales team, you will provide exceptional service to our valued customers, managing all aspects of aftersales support including booking service appointments, handling enquiries, and ensuring a smooth and satisfying customer experience.

Working hours: 45 per week. Competitive salary of £30,387 plus OTE bonus available.

Key Responsibilities:

• Promptly respond to customer enquiries regarding aftersales services.
• Efficiently schedule and manage service appointments.
• Collaborate with service and parts departments to coordinate aftersales operations.
• Maintain excellent communication with customers, providing updates throughout their service experience.
• Promote aftersales products and services to enhance customer satisfaction and loyalty.
• Support the team in meeting performance targets and continuous improvement initiatives.

Requirements

The ideal candidate will possess:

• Previous experience working as an Aftersales Executive or in a customer service role, preferably within the automotive industry.
• Strong communication and interpersonal skills.
• Organisational skills with a keen eye for detail.
• A customer-oriented mindset with a commitment to delivering excellent service.
• Ability to manage multiple tasks effectively and work collaboratively within a team.
• A valid driver's licence is essential.

If you are passionate about delivering outstanding aftersales service for a premium automotive brand and want to be part of a professional and dynamic team, we invite you to apply.

Benefits

Benefits Include:

• A range of Mercedes Benz training and leadership programmes

• Refer a friend scheme – up to £1000

• Funded ongoing training and development

• Platinum Plus Rewards Scheme

• Colleague Car Purchase Scheme

• Eye care Vouchers

• Life Assurance (4 x annual salary)

• 31 days holiday (including bank holidays), rising to 38 days with length of service

• Wellbeing Support

• Company Pension