Travel Shop Assistant

About First Bus

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Hours: 16 hours per week (Tuesdays and Fridays)

Location: Ipswich

We’re looking for a friendly and reliable Travel Shop Assistant to join our team in Ipswich on a part-time basis. This role is ideal for someone who enjoys working with the public and providing excellent customer service in a busy, community-facing environment.

You’ll be the first point of contact for customers, both face to face and over the phone, supporting a wide range of enquiries and tasks, including:

• Providing First Bus information, routes, and ticket sales

• Handling customer enquiries and dealing with complaints professionally

• Taking payments via cash and card, including managing the cash float

• Managing lost property enquiries, face to face and logging items on Tracerit

• Printing and providing timetables for customers

• Carrying out security checks for the Elavon card payment machine and updating spreadsheets

• Reading, responding to, and managing emails

• Keeping the office and public areas clean and tidy

• Reporting any building or maintenance issues

• Ordering supplies such as printer ink and stationery

What we’re looking for

• Experience in customer service, retail, or travel is desirable but not essential — full training will be provided

• Excellent communication skills, with the ability to provide clear and helpful advice

• Willingness to learn about bus routes, schedules, and the local transport network

• Confidence in handling cash and processing card payments

• Strong organisation skills and attention to detail

• A positive, approachable attitude and a strong focus on customer experience

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
• Cycle to work scheme
• 25 days' holiday + bank holidays
• Pension scheme and chance to buy discounted First Group shares
• Enhanced maternity / paternity pay
• Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.