Venue Security Supervisor

Join Us at Coventry Building Society Arena – Be Part of the Action!

Coventry Building Society Arena is where unforgettable experiences come to life – from world-class conferences and exhibitions to thrilling football matches, live music, and entertainment. We’re proud to be home to Coventry City Football Club and have welcomed global icons like Coldplay, the Rolling Stones, Harry Styles, and Arctic Monkeys.

Our team delivers exceptional experiences for over 1.2 million visitors each year across hundreds of events – and now we’re recruiting a Venue Security Supervisor to help keep our guests, staff and performers safe.

What you’ll be doing

• Lead a team of security staff on shift, providing clear direction and support to ensure a safe, professional presence across the venue.

• Plan and coordinate security operations for events, including pre-event briefings, staff allocation and post-event debriefs.

• Supervise crowd management, access control, searches and stewarding to maintain a safe environment for all visitors.

• Act as the first point of escalation for incidents on shift, making calm, effective decisions and liaising with emergency services when required.

• Conduct regular patrols and risk assessments, identifying and mitigating potential hazards in line with venue procedures.

• Ensure all security activity is logged accurately and that incident reports are completed in a timely manner.

• Support training and development of security team members, leading by example and promoting excellent customer service alongside safety duties.

• Work closely with venue management, operations, hospitality and box office teams to deliver seamless event delivery.

• Maintain high standards of appearance, conduct and professionalism at all times and ensure compliance with licensing, health & safety and safeguarding policies.

What are we looking for

• A candidate who hold both their SIA CCTV and Door Supervisor licence is essential

• You must have achieved your ACT awareness training within the last 12 months

• Previous experience working in a multi-use venue is desirable.

• Minimum of 3 years security experience in a similar environment

The ideal candidate will be self-motivated, able to work independently as well as collaboratively within a multi-skilled team, and capable of meeting deadlines in a fast-paced environment. They will demonstrate a flexible approach to work, adapting to varying tasks and operational needs, and possess excellent verbal and written communication skills. A strong understanding of security operations is essential, including experience with CCTV and access control systems, along with awareness of key security principles such as counter-terrorism and managing safety in crowded places.

Desirable

• Hold a recognised Security Management qualification

Why join us?

• Competitive Salary

• Be part of a vibrant, high-profile venue hosting world-class events and major sporting fixtures

• A supportive team environment where safety, service and teamwork are valued.

What's on offer?

28 days annual leave inclusive of Bank Holiday, accruing an additional days holiday per year up to a maximum of five years service (33 days annual leave including Bank Holidays)

A range of other benefits including Death in service insurance, 24 Hour GP Service and Employee Assistance Programme.

Employee Assistance Program (EAP) –Our EAP is provided by the Zurich Group Life and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.

24 Hour GP – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.

Welfare support services are reviewed annually and may change from time to time.

‘The Best Times Are Here, The Best People Are Here’ – come and be one of them at Coventry Building Society Arena.