Quality, Risk and Governance Manager

Quality, Safety & Risk Manager | Private Healthcare

Up to €80,000-95,000 DOE

Dublin, Ireland

Full Time

About the Role

We are seeking an experienced Quality, Safety & Risk Manager to join a leading healthcare provider operating a network of diagnostic imaging centres, outpatient clinics, and community healthcare facilities across Ireland.

This senior leadership role is responsible for driving the organisation's quality, safety, risk management, and compliance agenda across multiple sites. The successful candidate will provide strategic leadership, ensure regulatory compliance, oversee accreditation programmes, and foster a culture of continuous quality improvement throughout the organisation.

Reporting to the Chief Executive Officer, this position will work closely with senior management, clinical leaders, and operational teams to ensure the highest standards of patient care, governance, and organisational performance.

Key Responsibilities

Leadership, Governance & Quality Management

• Lead and manage the Quality & Compliance Team, providing direction, support, and oversight.
• Partner with local clinical and operational teams to ensure consistent implementation of quality, safety, and risk initiatives across all locations.
• Provide strategic leadership for quality governance and risk management frameworks.
• Oversee the development, implementation, and continual improvement of the organisation's Quality Management System (QMS).
• Lead the development, review, and implementation of policies, procedures, protocols, and guidelines in line with best practice and regulatory requirements.
• Promote a culture of continuous improvement and patient-centred care across the organisation.

Clinical Governance & Regulatory Compliance

• Ensure compliance with all relevant healthcare regulations, standards, and legislative requirements.
• Lead accreditation and re-accreditation programmes, including international quality standards.
• Oversee internal audit programmes and associated quality assurance activities.
• Provide expert guidance and support to senior leadership and clinical teams on quality, safety, compliance, and governance matters.
• Act as the primary liaison with regulatory and external accreditation bodies.

Complaints & Patient Experience

• Develop and manage the organisation's complaints management framework.
• Ensure complaints are appropriately investigated, responded to, and resolved.
• Identify trends and lessons learned, implementing corrective and preventative actions.
• Analyse patient and customer feedback and make recommendations to improve services, processes, and standards.

Audit & Performance Improvement

• Establish and oversee robust audit and data collection processes.
• Ensure clinical audit programmes are implemented and maintained in line with recognised healthcare standards.
• Analyse quality and performance data and prepare reports for executive leadership.
• Ensure data validation processes meet accreditation and regulatory requirements.
• Support training and development of staff involved in audit and quality monitoring activities.

Risk Management

• Lead the organisation's risk management programme, including risk identification, assessment, mitigation, and reporting.
• Maintain organisational and site-specific risk registers.
• Promote a proactive risk management culture across all departments.
• Support managers and clinical teams in managing operational and clinical risks effectively.

Health & Safety

• Work collaboratively with HR and Operations teams to ensure compliance with health and safety legislation.
• Support site managers in implementing and maintaining health and safety standards.
• Ensure appropriate health and safety training programmes are in place across the organisation.

Key Stakeholder Relationships

• Member of the Senior Management Team.
• Works closely with Operations, Clinical, and Site Management teams.
• Collaborates with Medical, Clinical, HR, IT, Legal, Audit, and Operations functions.
• Engages with external regulators, accreditation bodies, and industry stakeholders.
• Partners with multidisciplinary clinical teams to promote excellence in patient care and governance.

Qualifications & Experience

Essential

• Degree-level qualification in Quality Management, Risk Management, Healthcare Management, Nursing, Allied Health, or a related discipline.
• Minimum of 5 years' experience in a senior quality, risk, compliance, or governance role within healthcare.
• Demonstrated experience leading quality and risk governance frameworks.
• Experience implementing and managing Quality Management Systems (QMS).
• Proven track record managing regulatory compliance, inspections, and accreditation processes.
• Experience developing and implementing policies, procedures, and governance frameworks.
• Strong stakeholder management experience, including engagement with senior leadership teams and external regulators.
• Full driving licence and willingness to travel regularly across multiple healthcare sites.
• Excellent written and verbal communication skills.

Desirable

• Project Management qualification.
• Experience with healthcare accreditation standards such as JCI, ISO, CHKS, or equivalent.
• Experience within diagnostic imaging, outpatient, primary care, or community healthcare settings.

Skills & Competencies

• Strong leadership and people management capability.
• Excellent analytical and problem-solving skills.
• Ability to influence and engage stakeholders at all levels.
• Outstanding organisational and project management skills.
• Resilient and adaptable, with the ability to perform effectively in a fast-paced environment.
• Strong attention to detail and commitment to high standards.
• Passion for quality improvement, patient safety, and organisational excellence.

What's on Offer

• Opportunity to join a growing healthcare organisation with a strong commitment to quality and patient care.
• Strategic leadership role with significant influence across the organisation.
• Collaborative and supportive senior management team.
• Competitive salary and benefits package.
• Ongoing professional development opportunities.