Study Support Service Manager

The Study Support Service Manager will assume a key leadership position in the Regional Research Delivery Network (RRDN) Study Support Service, which will be seamlessly integrated within the collective national Study Support Service, which serves as the cornerstone of the NIHR Research Delivery Network (RDN), facilitating the effective delivery of studies throughout the system while enhancing strategic capacity and capability.

The role will be entrusted with the delivery of critical services across a defined portfolio of specialties and settings. These encompass pre-approval services such as Planning and Placement Service/ national cost and attribution tools, as well as post-approval services including portfolio oversight and on-request services. Central to the role is the cultivation of a robust knowledge base within the assigned portfolio area, achieved through the establishment of communities of practice with relevant study and site delivery teams. By facilitating the exchange of best practices, the post-holder will ensure optimal study performance as required. The role will also work in collaboration with Regional Specialty and Setting Leads, actively engaging in regional and national improvement projects, aligning efforts with strategic objectives, and fostering continuous improvement (CI) across the network.

The role will line manage a team of Study Support Service Facilitators/ Officers Line management of staff members will include undertaking staff reviews to identify training and development needs, and establishing how those needs will be met, and managing performance against agreed objectives. The postholder will ensure the same review processes take place for all staff with the defined function via appropriate line management arrangements and that skills and capabilities exist to meet current and future business needs

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - what better place to shape and develop your leadership career. We deliver care to over 1 million patients & users each year through our 10 hospitals and extensive community services. Our 30,000 plus strong workforce is central to our success and innovation.

You will play a pivotal part in supporting our operational excellence and strategic ambitions. You’ll work collaboratively with clinical and non-clinical teams, driving improvements that enhance patient experience, staff wellbeing, and service efficiency across the Trust.

MFT offers a dynamic, inclusive environment where your leadership, ideas, and expertise are valued. You’ll have access to professional development, digital tools and opportunities to contribute to transformational projects that shape the future of healthcare delivery.

We are committed to supporting your growth and wellbeing, recognising the vital role you play in our organisation’s success.

Join us and help shape the future of our Trust—make a real difference to our teams, our services, and our communities, and fundamentally, our patients.

For further details / informal visits contact: Name: Wiesia Woodyatt Job title: Study Support Service Senior Manager Email address: ***email_hidden*** Telephone number: 07855946273