Information Technology Support Engineer

IT Support Engineer (1st Line Support)

Northampton (4 Days Onsite, 1 Day WFH)

150 - 170 Day Rate (Inside IR35)

6 Month Initial Contract with Potential Extension

We’re working with an established organisation seeking a strong 1st Line IT Support Engineer to join their internal IT team on a contract basis.

This role will focus on providing excellent first-line technical support to end users across a Microsoft environment, resolving incidents and service requests while delivering a high level of customer service. The successful candidate will be comfortable supporting users both remotely and face-to-face and will have the opportunity to gain exposure to more advanced support activities within a collaborative IT team.

Key Responsibilities

• Provide 1st line technical support via phone, email, remote access and desk-side support
• Troubleshoot and resolve common hardware, software and user access issues
• Support Microsoft 365 applications and services
• Manage user accounts, password resets and permissions within Active Directory and Azure AD
• Support Windows 10 and Windows 11 desktop environments
• Assist with device provisioning and management through Intune / Endpoint Manager
• Support Microsoft Teams and SharePoint users
• Escalate more complex technical issues to senior team members where appropriate
• Assist with user onboarding and offboarding processes
• Maintain accurate ticket updates, technical documentation and knowledge articles
• Support IT asset management and inventory processes
• Deliver a high standard of customer service to end users across the business

Required Experience

• Proven experience in a 1st Line IT Support or Service Desk position
• Good knowledge of Microsoft 365 applications and services
• Experience supporting Windows 10 and Windows 11 environments
• Experience administering user accounts in Active Directory and/or Azure AD
• Strong troubleshooting skills across hardware, software and end-user issues
• Excellent communication and customer service skills
• Experience working with ticketing systems and managing support requests
• Ability to prioritise workload and manage multiple tasks effectively

Desirable Experience

• Exposure to Intune / Microsoft Endpoint Manager
• Exposure to Microsoft Teams and SharePoint administration
• Basic networking knowledge and troubleshooting skills
• Experience within an ITIL-based support environment
• Relevant Microsoft certifications

This is an excellent opportunity for a customer-focused IT support professional to join a supportive team environment, gain exposure to a broad Microsoft technology stack and make an immediate impact within a well-established organisation.

For further information or a confidential discussion, please get in touch.