Account Manager

Location: South Wales

Salary: £33,000 – £35,000 per annum + company car or car allowance

We’re looking for a Cleaning Account Manager to oversee cleaning and caretaking operations for a collection of colleges across South Wales, between Swansea and Newtown. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved.

You’ll be the main point of contact for this client, helping to deliver exceptional high-level service every day.

This position sits within our Educational Cleaning Division, with our specialist cleaning service designed for workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.

As Cleaning Account Manager, you’ll:

• Maintain excellent client relationships and ensure high levels of satisfaction.
• Lead and support your team to consistently deliver exceptional service.
• Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
• Organise regular meetings with clients to review contract performance and specifications.
• Ensure full compliance with Health & Safety procedures and regulations.
• Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.

As Cleaning Account Manager, you’ll have:

• Strong people management skills and a passion for delivering excellent customer service.
• High attention to detail and organisation, with experience working in a client-facing environment.
• High-level communication and customer service, delivered both face-to-face and across emails.
• The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
• Experience with budgeting, financial forecasting, and contract performance monitoring.
• A good understanding of Health & Safety within the cleaning or facilities management industry.

What we offer you

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role.

Join Us

You will be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

Churchill’s culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things.

We’ve become employee-owned to empower our teams to share our goals and shape the future of Churchill and our specialist businesses as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.

What We Offer You

We are employee-owned, making you a beneficiary of our future success

A workplace pension scheme

Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…

Apprenticeship opportunities in many disciplines, for any stage of your career

More than 250 perks and hundreds of exclusive deals and discounts

Lots of training and development programmes to grow and progress your career

Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill

All year-round recognition and annual awards programme to thank our shining stars

Access to our WellMe wellbeing hub and a network of Mental Health First Aiders