Head of Twinings Quality Manufacturing Excellence

Application Deadline: 29 June 2026

Department: Procurement

Location: Andover

Great People Work Here

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values people and will encourage you? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.

We’re looking for people who don’t just come here to do their work well, but who are committed to doing the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

We’re looking for a Head of Twinings Quality Manufacturing Excellence to centralize factories’ ways of working to ensure consistent Food Safety and Quality across Twinings manufacturing sites.

The Company currently operates 3 production sites: Poland, UK and one in India.

Head of Twinings Quality Manufacturing Excellence provides leadership, knowledge and support toward excellence in Quality manufacturing management for all Twinings sites ensuring robust governance, adherence to agreed standards, providing training and developing solutions and programs to develop & maintain quality factory standards, and quality and food safety culture in Twinings manufacturing operations.

The role requires working within a complex manufacturing network both at plant level and culturally as the sites are spread all over Europe and India. It involves supporting cultural change and making it sustainable.

Key Responsibilities

• Develop and evolve a global quality and food safety strategy across all manufacturing sites
• Manage effective governance through leadership engagement and quality performance oversight
• Ensure full compliance with global regulatory and legal standards
• Support audit performance, improving compliance and site preparedness
• Define and track KPIs to enable data-driven quality improvements
• Shape and embed a high-performance food safety culture worldwide
• Oversee crisis management frameworks, ensuring robust traceability systems
• Standardise complaint management, ensuring effective root cause and corrective action processes
• Align global factory quality teams under a unified vision and standards
• Promote cross-site collaboration to accelerate best practice sharing and innovation
• Introduce advanced technologies and systems to enhance quality, hygiene, and efficiency
• Represent quality standards through clear communication and stakeholder engagement

Travel requirements: 20% of time

Direct reports: 3

Hybrid mode: 3-4 days in the office/week

Skills, Knowledge and Expertise

• 10+ years’ experience in food quality & safety in food manufacturing environemnt
• Demonstrated senior leadership experience in quality management
• Experience building effective teams and systems
• Demonstrated ability to make changes and deliver results
• Experience working with senior stakeholders and global teams
• Skilled in managing diverse, international teams
• Solid understanding of manufacturing, GMPs, and food safety standards
• Experience with labs, suppliers, and third-party manufacturers
• Effective communicator with well-developed stakeholder management skills
• Degree in Food Science (or equivalent)
• Knowledge of GFSI standards (e.g. FSSC 22000, BRC, IFS)

Benefits

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Bupa Private Medical Insurance
• Competitive Car Allowance
• Electric Car Scheme
• Access to LinkedIn Learning
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group.