Programme Manager - Resident Access and Communication Hubs

• Directorate: Public Health, Public Protection, Engagement & Communities
• Pay Level: 8, £48,277 - £53,509 (fully inclusive of local weighting allowance)
• Contract Type: Fixed Term (Two-years)
• Working Hours: 37 hours per week
• Location: Community Based/ Hybrid
• DBS: Basic

The closing date for applications is midnight on 26th June 2026

Interviews will be held week commencing 6th July 2026

What You’ll Be Doing

Slough Borough Council is seeking an experienced and ambitious Programme Manager to lead on the transformation of its traditional face-to-face customer services offer.

This role will redesign how residents’ access in-person support—moving away from a transactional, counter-based model to a modern, needs-led, community-based face-to-face service that better understands and responds to the complexity of residents’ needs.

You will lead the design and delivery of a new in-person access model that replaces existing customer service arrangements with a more proactive, person-centred and outcomes-focused approach.

Rather Than Simply Processing Requests, The New Model Will

• Focus on understanding residents’ presenting needs at first contact
• Provide holistic, face-to-face engagement and triage
• Connect residents to the right support across council services and community partners
• Enable earlier intervention and prevention, reducing repeat demand

A key element of the role is establishing a network of community hubs, which will act as the primary face-to-face access points, replacing traditional customer service centres.

Our Council

Our vision is to make a difference to our communities and our environment, and we would love you to join us in our mission! All of our employees, whatever their job, contribute to delivering services to local people - either directly or by supporting colleagues. We celebrate diversity and are continuously striving for our residents to enjoy fulfilling, prosperous, and healthy lives.

What We Offer

We offer a supportive place to grow and develop your career with a real opportunity for your input to be valued and heard. Ambition and innovation will be required now more than ever, and you will join a friendly and collaborative environment where you are encouraged to thrive.

We understand that everyone has different needs and circumstances. That's why we're committed to offering flexible and hybrid working arrangements that help you achieve the best work-life balance and accommodate different working patterns. We encourage and welcome applications from people of all backgrounds. We select staff on merit and foster a workforce where people are valued and represent the local communities we serve.

Annual increments, where applicable, are usually payable on 1st April each year, subject to six months service in the post, until the maximum spinal column point of the level has been reached. The payment of annual increments is not automatic and is subject to satisfactory performance as assessed by your director.

Alongside a Competitive Salary, We Provide

• 26 days annual leave (not including Bank holidays), rising to 30 days between 2 - 5 years' service and 33 days after 5 years' service.
• The Local Government Pension Scheme
• Ability to engage with wellbeing initiatives and the opportunity to be a member of our various employee networks, which are key to ensuring we celebrate and promote equality.
• Tax-free childcare and childcare services
• Season loan ticket - to help with the cost of your rail / bus journey to and from work.

Accessibility And Support

Slough Borough Council is an inclusive employer. We are keen to support you to feel comfortable throughout the application and interview process. Therefore, if you require any support throughout the application process or reasonable adjustments for the interview (e.g. questions being printed on the day or consideration for layout or lighting for the interview room), please contact our Recruitment Team who will be able to assist: ***email_hidden***.

This information will be treated confidentially and used solely to ensure we provide appropriate support throughout the recruitment process and beyond.

Slough Borough Council offers a variety of staff networks for you to be part of. Networks represent our diverse staff groups and come together to help the organisation be a place where our people can feel included and thrive.

Follow the link HERE to learn more.

Right To Work And Checks

All applicants must have a valid right to work in the UK. If you require sponsorship, please contact ***email_hidden*** before submitting an application.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If appointed, all posts will be subject to satisfactory pre-employment checks.

How We Recruit At Slough Borough Council

Our 8 Core Skills

At Slough Borough Council, we're moving Forward Together. We believe in our people, our purpose, and our progress. We've created a unified set of core skills to help you understand what we value and will form part of your interview with us.

Click here to find out more - How we recruit | Slough Borough Council

How To Apply

Please click on the Apply button below to submit your application.

We look forward to hearing from you!

Join our team at Slough Borough Council and help accelerate our journey of transformation and growth!

The Council reserves the right to close adverts early should we receive a number of suitable applications.

Join Slough Borough Council – Move Forward Together!