Receptionist & Admin Assistant

Job Overview

This is an opportunity to make a difference by supporting colleagues and helping patients in our Oral, Maxillofacial Surgery and Orthodontic Department.

We are looking for a friendly, enthusiastic and proactive individual who has exceptional multi-tasking skills to manage the outsourcing of referrals, maintaining accurate records and updating patient outcomes appropriately and assist with the smooth running of a busy reception area.

Main duties of the job

This role will involve a mixture of administration and reception duties including managing outsourcing of referrals and all associated administration tasks, along with greeting patients, entering information onto Millennium, booking appointments, making/receiving telephone calls and other administrative duties as required. The role is intended to be flexible.

Competent computer skills are essential and a cheerful, friendly and flexible approach to the workload is necessary. This is a busy role which will involve multi-tasking with ever changing priorities.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person specification

Qualifications & Training

Essential criteria

• GCSE or equivalent qualifications in English and Mathematics

Desirable criteria

• Knowledge and previous experience of using Trust computer systems (i.e. Millennium)

Knowledge & Experience

Essential criteria

• Knowledge & Previous experience of working in the NHS or similar patient/customer focused environment

Desirable criteria

• Experience of working on a reception desk

Specific Skills

Essential criteria

• IT literate including knowledge of Microsoft Office- Word, Outlook, Excel
• The ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Receptionist and Administrator (PDF, 442.7KB)
• Person Specification (PDF, 203.7KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Emma Manners Job title Support Specialty Manager Email address ***email_hidden***