Access Planning Administrator

About The Role

The purpose of this role is to provide comprehensive administrative support to the Network Access team. The postholder will assist with maintaining accurate records, maintaining the joint inbox’s, updating cone times for KPI’s, processing road space bookings, managing communications, and supporting the team with stakeholder interactions and compliance obligations.

This role is integral in addressing the current backlog caused by increased booking volumes and number of reactive works, and it will play a critical role in preparing for the anticipated rise in bookings following the completion of the Asset Management Framework Plan (AMFP).

Can be based at Dartford, Leatherhead or South Mimms depots.

What you'll be doing

• Process and maintain accurate records of road space bookings using NOMS and NEMS systems.
• Input cone times and cancellations in relevant systems (e.g., INFORM, NOMS).
• Assist with the tracking and management of Time Scale Waivers (TSW) documentation and associated change control processes.
• Monitor and maintain the Road Space inbox, answering emails and escalating queries as required.
• Assist with the processing of permits and TMAN applications.
• Update and manage cancellations, ensuring compliance with timelines and procedures.
• Liaise with internal teams, external stakeholders, and local authorities to ensure clear communication and resolution of queries.
• Support Road Space Coordinators in stakeholder discussions and data collection efforts.
• Process and respond to stakeholder feedback, escalating issues to appropriate teams.
• Assist with processing maintenance work bookings and advance planning for diversions.
• Review responses from stakeholders and direct queries to relevant teams.
• Support compliance with contractual obligations through accurate record-keeping and reporting.
• Use NOMS for reporting and to identify opportunities for process improvement.
• Provide support to Access Planning teams by managing routine tasks to free up resources for more complex planning activities.
• Assist with meeting organisation, including scheduling, preparing materials, and taking minutes.
• Provide assistance to other business areas during peak workloads or absences.
• In addition to the duties set out in this agreement, the Employee shall carry out any other reasonable duties required by the Employer.

Who we're looking for

• Proven administrative experience, including data input and email management.
• Familiarity with IT systems and software for data management and reporting.
• GCSEs (or equivalent) in English and Maths.
• Strong organisational skills with the ability to manage multiple tasks. Proficient IT skills, including Microsoft Office and electronic document management systems.
• Excellent written and verbal communication skills.

Desirable

• Familiarity with road space booking systems (e.g., NOMS or NEMS).
• Experience in highways, infrastructure, or compliance-driven environments.
• Understanding of planning change control mechanisms, particularly TimeScale Waivers (TSWs).
• Experience with stakeholder engagement, particularly local authorities or similar organisations.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

Benefits

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: ***email_hidden***