Business Support Officer

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

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Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email ***email_hidden***

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD

The post holder will support the delivery of key planning objective set out by the Nursing Directorate Management Team.

Reporting to the Nursing Directorate Business Manager, the post holder will be key in supporting the nursing strategy through delivery of

objectives. The post holder will be required to liaise with and support Senior Managers across the Nursing Directorate Team and external parties to progress projects. The post holder will also undertake general business and administrative duties as required. Working closely with the Nursing Directorate Team and senior managers across the function, the successful candidate will primarily provide support to the Nursing Directorate and the wider team within the Nursing Directorate function as well as Divisional Teams of key services.

The post holder will be heavily involved in planning and implementing nursing initiatives in line with local and national strategies and provide

project support to key service improvement projects within the Nursing Directorate Function, producing appropriate project documentation and

reports as required. They will work internal and external stakeholders to develop any necessary tools to improve processes and services across

the directorates and division.

The post holder will be expected to work flexibly to ensure the smooth running of the Nursing Directorate Business Support function.

This post is fixed term/secondment for 12 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

Working in collaboration with Deputy Directors of Nursing to ensure the smooth running of all functions across the breadth of the Nursing

Directorate Function and the Divisions.

Forward issues raised to instigate responsive action and be competent in deciding when to escalate an issue to the Nursing Directorate and

the wider Team.

Use excellent interpersonal and communication skills in all verbal and written interactions and be able to negotiate and to use persuasive

skills as required. This includes maintaining effective working relationships with all levels of the Nursing Directorate Team and the wider

Divisional managers.

To communicate business sensitive information diplomatically and professionally.

Receive all forms of communication, ensuring they are dealt with appropriately and in a timely manner.

Draft responses to correspondence as required by the Nursing Directorate Management Team.

Regular engagement with external agencies

Occasionally providing non-clinical advice to patients / clients

To use tact and persuasive skills to encourage stakeholders to follow courses of action in order to improve processes and services across

the directorate.

Manage and motivate administrative staff as required including task delegation.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And/or Knowledge

Essential criteria

• Educated to degree or equivalent demonstrable knowledge & experience

Desirable criteria

• ECDL

Aptitude and Abilities

Essential criteria

• Excellent communicator both written and verbal