Patient Services Team Lead

Are you ready to lead a team who make a real difference to patients every day? Do you enjoy supporting others, solving problems, and keeping services running smoothly? If so, this could be the perfect opportunity for you.

Novus Health is a trusted provider of NHS funded services, supporting thousands of patients each year. From physiotherapy and dermatology to minor surgery and hearing care, we deliver care that is accessible, compassionate, and centred around patient experience.

We are looking for a Patient Services Team Lead to support our multi‑skilled Patient Services Team across reception, call handling, and referral management. The postholder will play a key role in ensuring patients receive a seamless, friendly, and efficient service from the moment they contact us. This is a hands‑on leadership role, combining team support with day‑to‑day operational delivery.

By coaching and developing staff, supporting service performance, and working alongside the team, you will help us maintain high standards of patient access and communication across all our services.

Key responsibilities of the role include

• Leading, supporting and developing a multi‑skilled team who deliver reception, call handling, and referral management functions.
• Working alongside the team to provide hands‑on support, including taking calls, covering reception and processing referrals when needed.
• Monitoring service performance, including call wait times, patient access, and referral workflows, and contributing to improvements in how we work.
• Supporting the Facilities Manager with day‑to‑day building coordination to ensure a safe, smooth, and welcoming environment for patients and staff.

The ideal candidate will be calm, organised, and confident supporting others in a busy environment. They will enjoy being part of the team, have excellent communication skills and be committed to delivering high‑quality, patient‑centred care.

Why Join Novus Health?

Joining Novus Health means being part of a supportive, collaborative team where your work makes a real difference. We provide opportunities for ongoing training and professional development and promote a positive work‑life balance. Staff benefits include:

• 28 days annual leave plus 8 bank holidays, and your birthday off
• Real Living Wage and Real Living Pension employer
• Reimbursement of professional memberships
• Family and friends vouchers (10% off Novus Hearing)
• Organisational health and wellbeing scheme
• Cycle to work scheme
• Charity volunteering days – up to two per annum

This is a fantastic opportunity to grow within a dynamic and patient‑focused team. If you’re ready to take the next step in your career and want to be part of a service that helps patients Get Better and Stay Better, we’d love to hear from you.

Download the job specifiation here - https://novushealth.co.uk/vacancies/patient-services-team-lead/

How to Apply

To apply, send your CV and a supporting statement (max 2 A4 pages) to ***email_hidden*** with the subject line Patient Services Team Lead before the deadline of Monday 8th June 2026 at 10am.

To arrange an informal discussion about the role, please contact ***email_hidden***.