Crisis & Resilience Fund Officer

About the Job

The Community Hub is a customer focused service that adapts quickly to deliver key local authority and government priorities. The Crisis and Resilience Fund provide vital, time‑limited support to residents when they need it most.

In this role, you will contribute to the effective delivery of the service by supporting a high volume of resident enquiries. You will provide clear, accurate information, advice, and guidance, as well as signposting and practical support via telephone, email, and online forms.

You will also play an important role in identifying trends and sharing insights with the wider team, supporting service improvements, managing demand, and ensuring customers and the contact centre receive timely and relevant information.

This is an excellent opportunity to make a meaningful difference by supporting residents at critical times and helping to shape an effective and responsive service.

Required Qualifications and Skills

• Excellent verbal and written communication skills.
• Influencing skills to be able to persuade colleagues to draft responses to letters and provide information on progress.
• Able to prioritise between competing demands and remain calm when dealing with irate or unhappy customers.
• Proficient IT skills.
• Experience of working in a customer service role.
• Knowledge of the processes involved in the work of prevention and crisis support, to be able to explain to customers what stage a piece of work is at, how it will progress, etc.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 25 days annual leave, rising to 28 days after 5 years’ service (pro rata for part time) plus the opportunity to buy additional leave and an excellent local government pension scheme.

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01345.

For an informal conversation or for further information regarding the role, please contact Julie Renson at ***email_hidden***

For issues or queries regarding your application please contact [email protected] .

Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced Disclosure and Barring Service (DBS) check, 5 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

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Job Reference: CPP01345