Operational Control Hub Manager

About the role

Our work matters to millions. It’ll matter to you too.

Join our team as an Operational Control Hub Manager and lead the development of a data-driven performance hub at the heart of our Living Places contract. You’ll play a critical role in embedding the Operational Control Hub (OCH) as a central function, driving real-time, predictive and insight-led decision making across the business.

This is a high-impact leadership role where you’ll manage and develop the OCH team, ensuring contract performance is effectively monitored, managed and improved against key KPIs. Working closely with operational teams, senior stakeholders and alliance partners, you’ll drive innovation, continuous improvement and the adoption of digital ways of working.

What you'll be doing

• Lead and develop the Operational Control Hub team, creating a high-performing, data-driven culture
• Drive data-led decision making across all service areas, ensuring performance is monitored and improved against KPIs
• Establish the OCH as a single source of truth, improving data quality and system integration
• Champion the use of dashboards, analytics and digital tools (e.g. Power BI) to support operational and strategic decisions
• Identify risks, trends and opportunities through data analysis and enable early intervention
• Monitor productivity and performance, supporting operational teams to take corrective action where required
• Ensure systems and processes are effective, identifying improvements and driving automation where possible
• Work with digital and IT teams to support innovation and continuous improvement
• Build strong relationships with stakeholders across the contract, including customers and alliance partners
• Provide insight and reporting to support informed decision making at senior level

Who we're looking for

You’ll have

• Experience leading teams and driving continuous improvement within a performance or operational environment
• Strong communication skills, with the ability to engage stakeholders at all levels
• A data-driven mindset with experience producing management information and insights
• Proven ability to deliver against KPIs while maintaining team engagement
• Strong people management skills, including coaching and development
• Experience working in a fast-paced, high-pressure environment

Desirable

• Advanced IT and data visualisation skills (e.g. Power BI)
• Experience of planning/programming tools such as MS Project
• Background in highways, construction or infrastructure

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
• 25 days paid annual leave (pro rata)
• Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
• Pension, share incentive plan, volunteering leave, recognition schemes and much more…

Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: ***email_hidden***

Job Reference: BBUK19419