Junior Experience Manager

Job Title: Junior Experience Manager

Location: Witney, Oxfordshire (with travel)

Contract: Full time | Permanent

Salary: £26,500 + bonus

Reports to: Experience Team Leader

Company Description

Oxford Ski Company brings over 25 years of expertise in the ski industry, offering personalized travel concierge services to create unforgettable holiday experiences. Renowned for our deep knowledge and hands-on approach, we personally inspect luxury chalets, lodges, and hotels in the finest resorts to provide tailored, impartial advice. Our commitment is to deliver stress-free holidays with exclusive ski accommodations, exceptional service, and unique experiences that clients cherish. We specialize in selecting the best properties, top-tier chefs, and family-friendly services to make each trip truly remarkable.

The Role

As an Experience Manager, you are the guardian of our client experience once a booking is confirmed.

You will act as a trusted pre-departure concierge, ensuring every client feels confident, looked after and excited about their upcoming ski holiday. Working closely with our Sales Specialists, resort teams and concierge suppliers, you will play a vital role in delivering the seamless, high-touch service Oxford Ski Company is known for.

This is a detail-driven, people-focused role, ideally suited to someone who takes pride in exceptional service, enjoys problem-solving, and thrives in a fast-paced luxury environment.

Key Responsibilities

Client Experience & Concierge Service

• Act as the primary pre-departure point of contact for clients once a booking has been confirmed.
• Manage the handover from the Sales Specialist, fully understanding the client’s expectations, preferences and priorities.
• Proactively guide clients through the planning of their stay, offering knowledgeable advice and a highly personalised concierge service.
• Ensure all client requests, communications and updates are accurately recorded within our systems.
• Maintain contact with clients prior to departure to ensure they feel fully prepared and supported.
• Create and send final itineraries to cilents ahead of their trips.
• Support on-trip communication where required and assist with post-trip engagement.

Supplier & Resort Relationships

• Build and maintain strong relationships with our concierge suppliers and resort partners.
• Source the best possible options for clients while ensuring commercial objectives are met.
• Attend supplier meetings and contribute to maintaining up-to-date product knowledge.
• Participate in summer and winter FAM trips to deepen understanding of resorts, suppliers and services.

Sales & Internal Support

• Provide comprehensive sales support to our Sales Specialists, enabling them to deliver outstanding proposals and secure bookings.
• Assist with booking administration, documentation, and client paperwork.
• Support the Accounts Team with payment follow-ups where required.
• Assist with post-travel feedback and operator communication.

Systems, Content & Administration

• Maintain accurate and up-to-date information across internal systems, databases and the Oxford Ski Company website.
• Support the upkeep of resort and concierge content.
• Assist directors and the wider team with ad-hoc administrative tasks as needed.

About You

• Previous experience in a client service, concierge, travel or luxury hospitality role is desirable.
• Experience working a ski season, or strong knowledge of ski resorts and chalet operations, would be advantageous.
• Comfortable working with high-net-worth clients and delivering a premium level of service.
• Exceptionally organised, with strong attention to detail and the ability to manage multiple priorities.
• Confident communicator with a friendly, professional manner and a genuine desire to go above and beyond.
• A strong team player who enjoys contributing to a small, collaborative business.
• Competent with Microsoft Office; experience with Salesforce CRM is an advantage.
• Additional language skills are beneficial but not essential.
• Curious, proactive and keen to learn, with the ambition to grow alongside the business.

Why Join Oxford Ski Company?

• Work with discerning clients booking some of the finest ski experiences in Europe.
• Be part of a passionate, knowledgeable and growing team.
• Gain first-hand exposure to resorts and suppliers through FAM trips.
• Play a meaningful role in shaping and delivering exceptional client experiences.

Application Process

• Please apply via LinkedIn or send your CV and a covering letter to Jessica Buck - ***email_hidden***
• First interview/screening call: Telephone
• Second (and possibly third) interview: in person at our Witney office