Sheltered Housing/ Independent Living Officer

Job Introduction

Sheltered Housing / Independent Living Officer

(P01712)

Starting salary £28,426 pro rata (£17,286 pa) with progression to £30,324 pro rata (£18,440 pa) through annual increments subject to satisfactory service

22.5 hours per week

Permanent contract

In Welwyn Hatfield we have several sheltered housing schemes enabling our residents to be independent in their own homes. We are looking for Officers to join our team to manage these schemes and provide our residents with the help and support they individually need.

If you are passionate about enabling older people to stay independent, resident focused and have good problem-solving skills then we want to hear from you.

Working on one of our sheltered housing schemes, your duties will include visiting tenants, accessing help, producing support plans to enabling them to achieve their goals. You will also liaise with support services, facilitate social activities and ensure that access to services is exactly as it should be.

This is a varied and customer facing role, so you will need a ‘can do’ attitude and be confident to work independently.

We’d love to hear from you if you have:

• A sensitive, supportive and caring approach to the needs of elderly and or vulnerable people.
• Experience of carrying out assessments and identifying and managing needs/risks.
• The ability to work on your own initiative and make decisions
• Good interpersonal and communication skills

About you

• You will put residents at the heart of everything you do.
• You will care about what you do and the impact you have.
• You will treat everyone with fairness, dignity, kindness, and respect.
• You are able to converse at ease with members of the public and provide advice
• Experience and knowledge of sheltered housing or from a care environment would be an advantage.

You will need a full UK driving licence and access to a car.

We are committed to safer recruitment, safeguarding, and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check.

We offer the Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

You will work in an attractive working environment in the heart of Welwyn Garden City. We offer flexible working, free parking, access to electric pool cars, and a minimum of 25 days annual leave each year.

Our CORE values — Collaborative, Open, Responsible, Excellent — guide everything we do.

Please note we do not provide sponsorship for employment in the UK.

We recommend downloading the role profile as this will not be available online once the vacancy closes.

Closing date for applications is 28 June 2026

Remote assessments will be held on 2 July 2026

Face to face interviews will be held on 7 July 2026

Sheltered Housing / Independent Living Officer (P01712)

• Salary Starting salary £28,426 pro rata with progression to £30,324 pro rata through annual increments subject to satisfactory service
• Frequency Annual
• Job Reference welhat/TP/100/448
• Contract Type Permanent
• Closing Date 28 June, 2026
• Job Category Independent Living
• Business Unit Leisure, Community & Cultural Services
• Location The Campus, Welwyn Garden City, Hertfordshire, United Kingdom
• Posted on 12 June, 2026