Haematology Scheduler

As part of a collaborative venture between The Christie NHS Foundation Trust and MCHFT to develop clinical haematology services, The Christie is pleased to be able to offer a permanent, full-time position (37.5 hours per week) for the role of Scheduler to work within the Haematology service at Leighton Hospital.

Based at the Leighton Hospital site, your role will be responsible for booking outpatient and treatment appointments on the electronic system. Telephone communication with patients will be a large part of the role along with collaboration with other areas within the department. Further duties and responsibilities are outlined in the job description provided.

You will work across the Haematology service at Leighton Hospital alongside a team of administrative staff, Clinical Haematology Consultants, Advanced Clinical Practitioners, Clinical Nurse Specialists and Cancer Support workers.

The candidate will be responsible for booking outpatient appointments, outcoming clinic appointments, resolving appointment escalations, dealing with incoming telephone calls and emails as well as logging treatment outcomes.

We are looking for someone who is educated to NVQ level 3 or equivalent with at least 12 months’ experience in a patient/customer facing role and who is experienced in dealing with patients/customers both face to face and over the telephone. Previous administrative and clerical experience and knowledge of hospital electronic systems in an NHS hospital environment would be advantageous but not essential.

You will be able to demonstrate excellent communication and interpersonal skills, be able to prioritise your workload, have strong IT skills and attention to detail and accuracy.

A full outline of the role is provided within the job description.

A collaboration between The Christie NHS Trust and MCHFT has formed to focus on the development of haematology service based at Leighton Hospital.

The Christie Haematology service acts as a tertiary referral centre for the management of patients with haematological malignancies and bone marrow failure. Inpatient haematology and transplant services for both adults and Teenage and Young Adult (TYA) patients are provided by the 31 bedded Palatine Treatment Ward, and the 4 bedded Withington Ward. Outpatient haematology services are provided by the Haematology and Transplant Day Unit (HTDU) and the ambulatory care facility. The Christie Haematology service has grown extensively over the past few years with the development of new treatments and CAR-T. Services are now delivered at three other trusts with plans to expand services closer to home further.

The Haematology service at Leighton provides inpatient, outpatient and day-case service. Inpatient care is provided by acute physicians with consultant haematologist input at Leighton. Outpatient clinics and treatment are provided through the outpatient department and Macmillan Cancer Care Unit (MACCU) on site.

The directorate has a supportive and warm working culture where your contribution is valued; you will be joining an established team with a clear focus on patient care and experience.

For further details / informal visits contact: Name: Sarah Vaughan Job title: Haematology Support Manager Email address: ***email_hidden*** Telephone number: 0161 446 8217

Samantha Fox, Service Manager – [email protected]