Head of Hospitality, Catering & Events

Join Wrexham AFC - because history doesn’t write itself

The Role

The Head of Hospitality, Catering & Events will be responsible for the operational leadership and day-to-day management of all hospitality, catering and events activities across Wrexham AFC. The role will lead the delivery of outstanding matchday hospitality, public catering operations and non-matchday events, ensuring consistently high standards of customer experience, operational excellence and commercial performance.

Working closely with the Head of Stadium Experience & Fan Engagement and colleagues across the Club, the postholder will support the continued growth of hospitality, catering and events services in line with the Club's ambitions.

What you'll be doing

People Leadership & Development

• Provide inspirational leadership across the Hospitality, Catering & Events function, promoting a culture of accountability, teamwork, continuous improvement and customer excellence.
• Lead and support recruitment activities across the department, ensuring the attraction and retention of high-quality talent

Hospitality & Catering Operations

• Lead the delivery of all matchday hospitality operations and support the development and delivery of hospitality offerings that meet customer expectations and commercial objectives.
• Work collaboratively with Commercial and Marketing teams to support hospitality sales initiatives and customer retention.
• Champion exceptional service standards throughout all hospitality, catering and events operations.
• Oversee food production, service delivery, menu development and operational planning.
• Support catering provision for players, staff, Academy, Women's teams and Club events where applicable.
• Lead the development and delivery of a year-round non-matchday events programme.
• Maximise venue utilisation and revenue opportunities across all Club facilities.
• Oversee hospitality and catering provision across all Club locations

Commercial Performance

• Manage departmental budgets in line with agreed financial targets.
• Work closely with Finance and Commercial teams to optimise profitability and commercial returns.

Compliance, Governance & Supplier & Contract Management

• Ensure compliance with all relevant legislation, regulations and Club policies.
• Build strong partnerships with suppliers and service providers and monitor supplier performance through agreed service standards and KPIs.
• Support the Club's sustainability objectives through responsible procurement and operational practices.

Experience & Qualifications

Essential:

• Significant senior leadership experience within hospitality, catering, events, stadia, leisure or venue management.
• Proven experience managing large operational teams.
• Demonstrable success delivering commercial growth and revenue targets.
• Strong budget management and financial planning experience.
• Experience leading multi-site operations.
• Strong stakeholder management skills.
• Personal Licence Holder or willingness to obtain.
• Food Safety and Health & Safety knowledge appropriate to the role.

Desirable:

• Degree or professional qualification in Hospitality, Events, Business Management or related discipline.
• IOSH Managing Safely or equivalent.
• Experience within professional sport, football, entertainment venues or major events.
• Experience preparing organisations for significant growth and operational transformation.

What We Are Looking For

The successful candidate will demonstrate:

• Exceptional leadership capability and strong people management and coaching skills.
• Excellent communication and influencing ability.
• Customer-centric mindset and high levels of resilience and adaptability.
• Strong organisational and planning skills.
• Ability to thrive in a fast-paced, high-growth environment.
• Commitment to excellence and continuous improvement.

Why Work for Us

If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported and empowered to grow with fantastic benefits which include:

• Health Cash Plan
• EAP
• Enhanced holidays and long service days and Enhanced pension
• Death in service
• Enhanced sick leave
• Health and wellbeing time off
• Volunteering day and salary sacrifice benefits and retail discounts