Service Charge Accountant

Are you a finance professional who is passionate about delivering accurate, transparent and fair service charges that make a real difference to residents?

We're looking for a customer-focused Service Charge Accountant to join our Finance team at PA Housing. This is an exciting opportunity to play a key role in ensuring service charges are managed accurately and fairly, giving residents confidence that they receive value for money and clear information about the services they receive.

You'll work closely with colleagues across the organisation to provide trusted financial insight, improve processes and deliver excellent customer outcomes. If you enjoy building relationships, solving problems and using your financial expertise to support both residents and the wider business, we'd love to hear from you.

This isn't just about accounting for service charges it's about building trust with residents, ensuring transparency, and helping us create thriving communities where people are proud to call home.

What’s in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What you’ll be doing

• Managing service charge accounting processes, including journals, accruals, prepayments and reconciliations.
• Preparing annual service charge budgets and year-end service charge statements.
• Reviewing and analysing service charge costs, forecasts and recoverability.
• Leading and supporting a team of Service Charge Officers to deliver key objectives.
• Producing management information, KPIs and financial reports.
• Working collaboratively with Housing, Estates, Home Ownership and other internal teams.
• Leading on service charge projects, process improvements and system enhancements.
• Resolving service charge queries and building positive relationships with residents, leaseholders and external stakeholders.

What we’re looking for

• Part-qualified accountant (or equivalent qualification).
• Strong knowledge of service charge accounting and relevant legislation.
• Experience within a service charge finance environment, ideally in social housing.
• Previous experience leading, coaching or developing a team.
• Strong financial analysis, budgeting and reporting skills.
• Ability to manage multiple deadlines and cyclical workloads effectively.
• Excellent communication and stakeholder management skills, including working with non-finance colleagues.
• A proactive, customer-focused approach with a passion for continuous improvement and delivering value for money.

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email ***email_hidden*** - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.