Advanced Specialist, Product Management

Role Summary

We are seeking an experienced Advanced Specialist, Product Management (aligned to industry level titles such as Product Manager) to join our UK Schools Product Development team. The role will focus on managing and aligning feature requests, enhancements, and issue resolution across AI-enabled tools, workflows, and product platforms.

This role plays a key role in strengthening structure, clarity, and ownership to a complex and growing pipeline of work across digital content, workflow systems, and AI-enabled delivery. You will act as the central point for structuring, refining, and aligning requests across teams, enabling a clear and accessible intake funnel that improves visibility, strengthens prioritisation, and ensures requests are delivered efficiently to the appropriate partners.

You will help evolve how work is coordinated across teams by introducing greater structure, transparency, and consistency - improving visibility, supporting confident prioritisation, and enabling more effective and scalable delivery of requirements across AI-enabled tools, workflows, and production systems.

Key Responsibilities

• Own and operate the end-to-end management of feature requests, enhancements, and issue resolution, ensuring all requests are captured, structured, and progressed effectively from intake through to delivery

• Support, refine, and embed structured processes for request intake, prioritisation, and escalation, building on existing frameworks to ensure consistency across teams

• Act as the central point for structuring and aligning requests across teams, ensuring they are supported by appropriate use cases and scoped to maximise value across multiple teams where applicable

• Maintain clear and transparent visibility of all incoming and active requests, including priorities, status, and dependencies, enabling informed decision-making across stakeholders

• Ensure requests and issues are routed efficiently to the appropriate teams, including managing bug reporting and escalation pathways so that high-priority issues are addressed quickly and effectively

• Contribute to the ongoing improvement of how requests are captured, aligned, and delivered, supporting a more consistent and scalable approach across teams

Required Skills and Experience

• Proven experience in program management, product operations, or a similar role within a complex, cross-functional environment

• Experience managing demand, intake processes, or request pipelines across multiple stakeholders and competing priorities

• Ability to bring structure and clarity to complex or ambiguous inputs, including shaping and refining requests to align with broader use cases or team needs

• Experience coordinating work across product, technical, and operational teams, driving alignment across multiple stakeholders

• Strong problem-solving skills, with the ability to assess incoming issues and ensure they are routed and resolved efficiently

• Experience managing issue resolution, including bug reporting or escalation pathways

Preferred Qualifications

• Experience working with AI-enabled tools or automation within product or platform environments

• Background in education, digital publishing, or assessment environments

• Familiarity with organizations operating shared tools or platforms across multiple teams

• A degree in a relevant field (e.g., business, technology, or a related discipline), or equivalent professional experience

Benefits

Your rewards & benefits

We know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn’t fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs – Benefits

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Job: Product Management

Job Family: PRODUCT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: Hybrid

Req ID: 24567