Help Desk Operator

Application closing date

03/07/2026

Working Pattern

As specified

Salary

Grade E, £27,694 - £29,540 a year, Actual Salary £23,925 a year

Contractual hours

Blank

Basis

Blank

Job category/type

Customer Services

Attachments

Blank

Salary: Grade E, £27,694 - £29,540 a year, Actual Salary £23,925 a year

Location: Kedleston Rd training centre and occasional any other corporate FM building

Hours: Monday to Friday 8am – 4pm Term time only

Closing Date: 3rd July 2026

Contract Type: Permanent

The post holder will provide a professional and welcoming front of house service, acting as the first point of contact for stakeholders, customers and visitors.

Who We Are

Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

What We Offer

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:

• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
• Local Government Pension Scheme
• Team Derby Rewards – retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

The Opportunity

In the role of Help Desk Operator, here’s an example of what you’ll be doing to make an impact:

You will be responsible for managing reception duties and dealing with customer enquiries on a day-to-day basis ensuring a positive customer experience and the efficient operations of Kedleston RD training centre. You will also support the FM helpdesk daily and cover absences within the Operator pool.

About You

To be successful in this role, you’ll ideally have…

We are looking for a person with good communication skills who can.

• Respond to personal contact from customers in a way that meets Customer Service Standards
• Ensure the continuity of provision of service to customers
• Ability to work in a front of house environment
• Be able to multitask and prioritise workload
• Work in partnership with Area Managers for the effective and efficient use of resources.

Next Steps

If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.

The closing date for this vacancy is at midnight on 3rd July 2026. Any applications received after the closing date will not be accepted.

If you would prefer to apply for this job using your CV, then please download the attached Declaration Form and send it to ***email_hidden***. Without a completed declaration form, your application will not be accepted. We also encourage you to download the Equalities Form and return this to [email protected], however this is optional and will not affect your application.

Important Information

Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application, please read our guidance on filling in your application form.

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected]. https://www.derby.gov.uk/signing-service/