Diabetes Administrator

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

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Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email ***email_hidden***

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Aneurin Bevan University Health Board support flexible working.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job Overview

We are looking for a motivated and organised individual to join our Diabetes Integrated Team as an Administrative Support Officer. This is an excellent opportunity to play a key role in supporting the delivery of high-quality diabetes care across community and primary care settings.

As part of a busy multidisciplinary team, you will provide comprehensive administrative support to ensure the smooth co-ordination of services. A core element of the role will be arranging and managing appointments for patients attending annual glycaemic reviews in GP practices and community venues.

You will act as a central point of contact for patients, staff and external stakeholders, always delivering a professional and responsive service.

Main duties of the job

• Co-ordinate and book clinics and patient appointments using electronic systems
• Manage clinician diaries and prioritise scheduling requirements
• Handle telephone enquiries from patients and professionals, providing advice and support
• Organise meetings, prepare agendas and take minutes when required
• Support data collection, reporting and document distribution
• Liaise with clinical staff to ensure effective service delivery
• Maintain confidentiality and comply with data protection regulations
• Work flexibly across sites to support team activities

Working for our organisation

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

shortlisting & interview

Essential criteria

• Good general education GCSE English & Maths grades A - C
• Knowledge of Administrative procedures & systems

Desirable criteria

• NHS IT Systems
• Microsoft Office 365 applications

Shortlisting and Interview

Essential criteria

• Effective communicator

Desirable criteria

• Confident with working with IT spreadsheets & booking systems