Cloud Infrastructure and Security Analyst

Come and make a difference at Karbon as a Cloud Infrastructure and Security Analyst

We are looking to appoint a suitably qualified and experienced individual for the role of Cloud Infrastructure & Security Analyst in the Cloud Infrastructure & Security Team. The successful candidate will be part of the Infrastructure and Operations team, responsible for providing second line support to the highest possible standard and acting as a point of escalation from the Service Desk team.

About The Role

The successful candidate will be an integral part of the Infrastructure and Operations team, delivering high-quality second line support and serving as an escalation point for the Service Desk. The role covers a wide range of services - including infrastructure, networking, security, and end user computing - ensuring service excellence, cost-effectiveness, and a strong customer experience. They will proactively seek opportunities to improve processes, resolve issues efficiently, and contribute to service enhancement by providing training, guidance, and constructive feedback.

About You

• Strong escalation management skills, acting as a key liaison between the Service Desk and Infrastructure & Operations teams, while ensuring adherence to ITIL-based standards.
• Hands-on experience with at least two of the following technologies: o Cloud platforms (e.g., Azure IaaS, Azure Virtual Desktop, Microsoft Entra ID) o Virtualisation technologiesoSecure mobile endpoint management o Cybersecurity tools and practices o Networking solutions such as SIEM and SD-WAN
• Proven ability to troubleshoot and resolve technical issues across end user computing, network, and infrastructure services, including risk mitigation and implementation of known fixes or changes. Classification: Protected
• A collaborative approach to working with internal and external stakeholders to deliver high-quality IT services.
• Demonstratedexperience working effectively within a team environment, contributing to shared goals and continuous improvement.
• Excellent communication skills, with the ability to translate technical concepts into clear, user-friendly language for colleagues and stakeholders.
• Relevant ICT qualifications or equivalent professional experience. - Commitment to ongoing professional development, with evidence of continuous learning and upskilling.

Working With Us

You'll be part of our Cloud Infrastructure & Security team, led by Michael Taylor, Software Development Manager. If you'd like to know more about the role, feel free to reach out to Michael at ***email_hidden***

Key Details

• Cloud Infrastructure and Security Analyst - permanent role
• Salary is £38,587 per annum
• Location:Predominantly office based at Gosforth or Stanley and attendance at other Karbon offices may be required. Working from home is available depending on business need.
• Regular travel will be required
• 37 hours per week with some homeworking available/flexible working. Participation in the ICT on-call out of hours rota, one day per week between Mon-Fri 7am - 9pm.

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Why Join Us?

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready To Apply?

If this sounds like the role for you, apply now via our website:- https://www.karbonhomes.co.uk/careers/

We love seeing the real you in your application. It's fine to use AI tools for things like polishing grammar or improving formatting-but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Key Dates

Closing date for applications

Sunday 21 June 2026

We may close the advert early if we receive a high volume of strong applications-so don't wait too long to apply!

Interview date

W/C 29 June 2026 or W/C 6 July 2026

We're Inclusive

We're proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you'll be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at [email protected]

A Note for Recruitment Agencies

We're lucky to have a great Preferred Supplier List (PSL) in place, so we're not looking for additional agency support right now. Thanks for understanding-we've got this covered!