Clinical Service Manager

At West London NHS Trust, we are committed to delivering compassionate, high-quality healthcare services that prioritise patient dignity and wellbeing. We seek a motivated Clinical Service Manager to lead and develop our clinical teams, ensuring exceptional service delivery and continuous improvement.

As Clinical Service Manager, you will oversee the day-to-day management of clinical services, driving operational efficiency, clinical governance, and patient-centred care. You will be a key leader in fostering a positive, collaborative environment that supports staff development and innovation.

You will work closely with the Clinical Leads, Clinical Nurse Specialists, and senior colleagues across the Trust to deliver national and local performance standards, improve patient pathways, and support service transformation.

Responsibilities

The role of the Clinical Service Manager involves providing clinical leadership and operational management of the clinicians in the clinical single point of access (SPA) and the adult specialist nursing services that includes Tissue Viability Service, Bladder and Bowel Health Service, IV Service, and the Hounslow Night Nursing Service. The following are the duties and responsibilities the post needs to deliver:

To provide effective line management, leadership and accountability for the delivery of safe effective high-quality care to patients and their families to deliver improved outcomes in line with the commissioner’s service specifications, quality standards, activity targets and clinical outcomes. To lead them through a period of change to optimise the roles of each team and eventual new models.

To provide vision and direction to the service/teams having considered the relevance of local, sector and national initiatives to modernise the NHS and how to implement service improvements and innovations based on the interpretation of related guidance.

To lead the planning and implementation of service improvements and new ways of working that reflect the current, projected and changing needs of the local community, commissioners and new technologies. Formulate and adjust plans as new opportunities and evidence arise.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

For further details / informal visits contact: Name: Mylene Dela Cruz Job title: Divisional Manager Email address: ***email_hidden***