Administrator/Receptionist

Job Advert

Be the Welcoming Face of Our Youth Hub

As Receptionist/Administrator at YMCA Black Country Group's Dudley Youth Hub, you will be part of meaningful community work. You will be the first point of contact for visitors, external partners, and young people accessing our supportive services. Your warm welcome and professional approach will contribute to building a safe and caring environment where young people feel valued.

What You Will Be Doing

• Greeting visitors and young people, creating a welcoming first impression
• Providing essential administrative support to the Youth Hub Coordinator and team
• Maintaining accurate records and supporting performance reporting
• Coordinating meetings and events
• Ensuring compliance with health and safety requirements
Supporting the smooth day-to-day running of the Hub

What We're Looking For

You will have excellent communication skills and a proactive approach, with experience working in a front of house environment. Your friendly, organised, and professional manner will help deliver a high-quality service experience for everyone who engages with the Hub.

Please view our attached Job Description for further information.

About YMCA BCG

YMCA BCG is a trauma-informed organisation; we recognise and understand the widespread impact of trauma on individuals to shape policies, practices, and culture. We are sensitive and responsive to the needs of those who have endured trauma to prevent its recurrence among clients and staff.

Apart from the opportunity to work for a company that is passionate about giving back to the community, the successful applicant will also receive the following benefits:

• 24/7 Confidential Employee Assistance Programme (EAP)
• Wellbeing Support
• Access to our IMHR Plus online portal, offering discounts at major brands and retailers
• 25 Days annual leave, plus 8 bank holidays, and an increase based on length of service
• SimplyHealth cash plan e.g. dental care, physiotherapy, diagnostic consultation, tests, scans and more
• Staff discount for: childcare at our YMCA nurseries, YGym membership, and Coffee at the Clock purchases
• Life Assurance scheme

Equality, Diversity and Inclusion Statement

We are an equal opportunity employer committed to a diverse and inclusive workforce. Therefore, we encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

The successful applicant must complete a DBS check before taking up the role.

We reserve the right to close this vacancy before the closing date should we receive sufficient applicants.

Ready to be the welcoming face that makes a difference to young people's lives? Apply now and start your rewarding journey with us!