Fast Track File Handler

The File Handler will handle their own caseload of litigated small, fast track Motor claims and MOJ files from a variety of clients.

Key Responsibilities

• Handling a caseload of predominately Litigated Motor Claims to settlement
• Create case strategy following Client Guidelines and review of information available
• Assessing cases and liability of claims
• Undertake discussions and negotiations with Clients and Third Party Solicitors to pursue the rapid and appropriate settlement of cases and the apportionment of costs
• Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
• Allocate funds to the appropriate client accounts as per agreed procedures to ensure the client and Keoghs receive appropriate payments
• Undertaking periodic reviews of files in line with Client requirements
• Updating reports
• Meeting agreed performance targets
• Ensuring files are kept within ISO 9001 guidelines
• Provide written updates by email or letter to clients detailing case activity to ensure that they receive up to date and accurate information about progress when requested
• To ensure compliance with the SRA Standards & Regulations

Working Hours

35 hours per week, Monday-Friday 9am-5pm with 1 hour unpaid for lunch.

Skills, Knowledge and Expertise

• Previous experience as a minimum in a similar role
• Experience of handling litigated files
• Experience of MOJ processes at all stages
• Good telephone negotiation skills
• Have an understanding of protocols
• Excellent listening and verbal communication skills
• Proficient IT skills
• Adhere to Keoghs Values

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets
• after successfully completing probation

About Keoghs

Keoghs is a leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than £1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.

With more than 50 years’ experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we’ve transformed the claims handling process for low-value personal injury claims; we’ve reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.