Receptionist

Join our Norwich facilities team as a Receptionist, where you'll play a key role in delivering an exceptional client experience and creating a welcoming, professional environment for all visitors and colleagues.

The role

This is an exciting opportunity to join the Norwich facilities team, playing a key role in delivering a 5* client experience.

You will provide a consistently high standard of professional, friendly and approachable service to colleagues, partners, clients, contractors and visitors, while maintaining strong attention to detail and vigilance.

The role requires excellent communication skills, as you will engage with stakeholders at all levels to ensure all tasks and requests are handled efficiently, professionally and to the highest standard.

This role is 35 hours per week, Monday – Friday, covering between the hours of 08.00 - 18.00 on a rota basis, with 1 hour for lunch.

The person

• Proven experience in an office environment, ideally in a reception or front-facing role, with confidence engaging a wide range of stakeholders
• Highly organised with strong attention to detail, able to manage multiple tasks efficiently while maintaining high standards
• Calm and professional under pressure, with a proactive, can-do attitude and a willingness to learn new systems and skills
• Excellent communication and IT skills, with experience in professional services and Microsoft Office (Word and Outlook) being advantageous

The activities

• Deliver high-quality client services, including welcoming visitors, managing meeting rooms, coordinating catering, handling calls, and maintaining a professional reception environment
• Provide efficient facilities support such as mailroom, reprographics, building checks, and managing internal requests, with flexibility to cover additional tasks as needed
• Support onsite IT activity, including basic troubleshooting, equipment setup, AV checks, and use of core systems and Microsoft applications
• Maintain high standards of professionalism, client care and compliance, ensuring confidentiality, accurate record keeping, and a positive client experience at all times
• Work collaboratively within the team, managing workload effectively, communicating clearly, supporting colleagues, and contributing to a flexible, responsive service
• Take ownership of performance and development, seeking feedback, maintaining skills, and actively contributing to continuous improvement

Please ensure you read the job description below for full responsibilities & requirements.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The benefits

As you'd expect, we offer a competitive salary and a wide range of benefits.

Pre employment screening

If we offer you a role, we will conduct comprehensive pre-employment screening. This screening will include, but is not limited to, a basic DBS, verification of your right to work, a three year employment history and a self-declaration to assess your character and suitability for the role. Full details of our pre-screening employment process are available upon request.

The firm

Mills & Reeve is centred on achieving more for clients, their businesses and the wider communities we serve. Our clients and their industries benefit from our knowledge and learning, and receive consistent experiences with no surprises. We tell them what they need to know when they need to know it.

We build personal relationships, with advice individually tailored to individual need. And if clients need things we don't offer, we draw on our network to give recommendations. Our 1,450 plus people and over 850 lawyers share one vision – achieving more for clients.

By joining Mills & Reeve, you'll have the chance to build your skills and experience within a firm that's not only ranked in the top 50 UK law firms, but also one that truly values their people. We're also ranked in The Sunday Times Best Places to Work list, and have been awarded Platinum Investors in People. Our mantra is “Achieve more. Together.”, which we feel embodies our purpose and is more than just a catchphrase!

Our values are the principles that help us fulfil our purpose. Our people shaped them and live them every day.

• We're ambitious - We aim high, we embrace new ideas and we're passionate about our work
• We're open - We communicate openly and honestly to build trust, and we do what's right
• We care - We're committed to each other, our clients, our communities and the planet
• We collaborate - We're easy to work with, we offer help willingly and we get things done – together

And finally

Everyone at Mills & Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We're committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.

• Vacancy Title: Receptionist
• Office: Norwich
• Contract Type: Permanent
• Closing Date: 26 June 2026

Contact the recruiter

Penny Bowring